Pattison ID is a highly successful North American company growing organically and through ongoing acquisitions. It is one of the world’s largest sign and physical branding element companies, with seven (7) manufacturing facilities, eight (8) sales and operations offices and over 1,000 employees across North America. Pattison ID has many segments, such as Signage, Architecture, Digital, Maintenance and Leasing. Role Purpose We are seeking an experienced Field Services Manager. The Field Services Manager is accountable for delivering a consistent, high‑quality, safe, and scalable installation experience by leading Field Services teams across all assigned regions and pillars. This role ensures that field execution operates to the same standards, that installation work is completed safely and correctly the first time, and that field teams are fully aligned with ITSD’s quality, customer experience, and execution objectives. The Field Services Manager focuses on performance, consistency, accountability, and continuous improvement across the field organization. Direct Reports Field Services U.S. Petroleum Field Project Manager U.S. Signage Field Project Manager Canada Petroleum Field Project Manager Canada Signage Field Project Manager Self‑Perform Teams Dallas / Fort Worth, TX Self‑Performing Crew Members Pickering, Ontario Self‑Performing Crew Members Primary Scope Of Accountability Field execution quality and consistency Subcontractor and self‑performing crew performance and experience Safety, risk, and regulatory adherence (in partnership with H&S) Alignment between field execution, Project Solutions, and PMs Performance management of Field Project Managers and self‑perform crews Survey readiness, accuracy, and technical reliability across all installation types Core Responsibilities Field Leadership & Alignment Provide Leadership, Coaching, And Accountability To U.S. Petroleum Field Project Manager U.S. Signage Field Project Manager Canada Petroleum Field Project Manager Canada Signage Field Project Manager Dallas / Fort Worth Self‑Performing Crews Pickering Self‑Performing Crews Ensure consistent field execution standards across all regions and pillars Eliminate silos that create quality, cost, or experience variability Lead regular Field leadership cadence (KPIs, trends, lessons learned) Act as escalation owner for failing or high‑risk installations Installation Quality & Non‑Conformity Reduction Own field‑driven quality outcomes Review And Act On Trends In Non‑conformities Rework Return trips Partner With Project Solutions To Translate Field Failures Into Prevention measures Better training and standards Hold Field Project Managers accountable for corrective actions Safety, Compliance & Risk Management Ensure consistent safety and compliance execution Partner With Health & Safety Leadership To Identify training and certification gaps Reduce incident risk Ensure petroleum, regulated, and high‑risk site requirements are enforced Hold teams accountable for compliance outcomes Self‑Perform Team Governance (Oversight) Provide Strategic Oversight Of Self‑perform Operations DFW (U.S.) Pickering (Canada) Ensure Self‑perform Teams Meet the same quality and safety standards as subcontractors Provide actionable feedback to improve standards and documentation Use self‑perform crews as controlled pilots for new processes Cross‑Functional Alignment Act As The Primary Field Counterpart To Project Solutions Manager Ensure Field Feedback Is Incorporated Into Training curriculum Installer Toolkit Support PM confidence by ensuring strong, predictable field execution Performance Management & Continuous Improvement Define, track, and review Field KPIs Conduct Performance Reviews For Field Project Managers Self‑Perform Crew leadership (as applicable) Drive a culture of accountability, coaching, and continuous improvement Contribute to ITSD strategic planning and ROI reporting Survey Governance, Accuracy & Risk Prevention Consolidate And Standardize All Company Survey Forms, Including Site surveys Technical surveys Serve as the primary escalation point for survey review and technical accuracy confirmation Ensure Surveys Adequately Capture Site constraints Installation feasibility Safety and access considerations Identify recurring survey issues and implement corrective and preventative measures Flag high‑risk or complex jobs early to ensure proper planning, resourcing, and oversight Lead internal and external training on survey requirements and best practices for: Field teams PMs (as appropriate) Subcontractors performing surveys Year 1 Strategic Priorities Stabilize field execution Reduce non‑conformities, rework, and return trips Improve execution consistency and experience Strengthen accountability and performance management Improve alignment between Field Services and Project Solutions Consolidate and standardize all survey forms Reduce survey‑driven installation failures Improve early identification of high‑risk and complex installations Key Performance Indicators (KPIs) Quality & Execution KPIs Non‑Conformity Rate (YoY reduction %) Rework Cost as % of Installation Spend Return Trip Rate per 100 installs First‑Time‑Right Installation Rate Internal and Subcontractor training Schedule & Reliability KPIs On‑Time Installation Completion % Average Days Lost to Field Issues per Project Escalations Requiring Executive Intervention Safety & Compliance KPIs Recordable Incident Rate (RIR) Safety Audit Pass Rate Regulatory / Petroleum Compliance Exceptions Leadership & Team Health KPIs Field Project Manager Performance Ratings Self‑Perform Crew Productivity & Quality Scores Field Team Turnover Rate Training Completion & Recertification Rates Survey & Risk Prevention KPIs (Consolidate and clarify forms) Survey accuracy pass rate Reduction in rework and return trips tied to survey issues % of high‑risk / complex jobs flagged pre‑install Reduction in repeat survey‑related errors PM & Customer Experience KPIs PM Satisfaction with Field Support (Survey Score) Customer Installation Experience Feedback Reduction in PM Escalations Related to Field Execution Key Interfaces Project Solutions Manager & Specialist Codes & Permitting Manager Health & Safety Leadership Field Project Managers (Petroleum & Signage) Self‑Perform Teams ITSD Leadership PM Leadership Success Profile Drives consistency without creating bureaucracy Holds leaders accountable while coaching them to succeed Uses data to prevent problems, not just report them Treats surveys as a critical risk‑control tool Flags complexity early and plans accordingly Builds trust with subcontractors and internal teams Elevates installation from a cost center to a competitive advantage Primary Hand‑Offs Receives: Ready‑for‑install scope from Project Solutions Receives: Approved build conditions from Codes & Permitting Provides: Execution feedback and failure trends upstream Does not own: Drawings, permits, or PM training #J-18808-Ljbffr