What Is Our Purpose? We work to improve our customers and employees quality of life in a sustainable manner. We strive to be symbols of the community and better ourselves every day. What You’ll Do: The Field Supervisor is responsible for supporting the Department Manager in facilitating the training and coaching of the company's service professionals, by helping them develop their customer service and technical skills while optimizing service calls, and meeting department goals. What Your Day-to-Day Looks Like: Work with the Department manager to create and execute a monthly ride along plan. Conduct ride‑along’s with service professionals and debrief with employees at the completion of each call. Understand and reinforce the importance of the sales and revenue needs of the company and coach customer experience processes to help enhance and exceed revenue goals. Work with the Department Manager to help identify technicians with development opportunities and provide coaching to improve or enhance performance. Assist with classroom training and developing training programs and curriculum. When needed, assist the Department Manager by personally visiting customers with concerns, to provide world class service and resolve concerns on a one‑on‑one basis. Coach employees how to correctly and completely fill out all service invoices, checklists, Summary of Findings, and any other situationally appropriate documentation, including photographs/videos. 360‑degree evaluation on every call. Coach employees on Replenishment policies, and inventory policies, allowing accuracy in all reporting and ordering within Roth’s standards. Coach on Roth’s “Keep Company Vehicle Clean Inside and Out” policy. Express the importance of driving safety and the visibility of what Roth represents in the community. Assist Department Manager with Timekeeping and Service Titan accuracy. Alert Dispatcher and Manager immediately about customer concerns. Attend and participate in all in‑house and outside training meetings. Conduct weekly 1 on 1 with technicians. Coach and develop employees performance to meet Roth’s KPI expectations. Perform HVAC service calls when needed. Conduct/lead A+CE service training with all location employees. Assist in facility needs and shop duties. Assist in shaping company culture by living out agreed upon values, specifically ethics, integrity, and team camaraderie throughout the business. What We’d Like You to Have: A valid driver’s license and a clean driving record is required for this position. A minimum of 2 years residential service experience is preferred. What’s In It For You: Reinventing an industry takes work, and we aim to recognize and promote the wellbeing of our people professionally, financially, physically and mentally. Joining the Roth family gives you the opportunity to grow and develop your skills surrounded by committed, talented, and enthusiastic coworkers. In addition to all the coffee your heart desires, joining Roth means… You’ll join a growing company that has loyal customers, devoted employees, an ambitious roadmap, and industry leading products and technology. Being part of a great team with solid infrastructure in place. You get an opportunity to win, drive change and be in an environment that will focus on your success. Up to $75,000 salary, DOE + bonuses. 100% paid Health, Dental, Vision, and life insurance benefits. 401K Retirement matching. 6 Paid Holidays. Paid Time Off. Opportunities for Advancement. An environment you can enjoy! Company breakfasts, monthly promotions, adidas and Columbia Sportswear employee store passes, a team you can trust and managers who care. All which lead to giving you more than just another place to work. We are always looking for passionate individuals to join our team. Positive attitudes, creative minds, and a strong ethic are essential to our success. Do you check these boxes? If so, we’d love for you to apply and join our ever‑growing team of professionals! A Little About Roth We are a team of home service experts who go the extra mile for our customers. We believe in the “white glove difference” and how it makes us shine above the rest. For nearly 50 years, Roth has served our community with dignity, integrity, and the 5-star service our customers are accustomed to receiving. What started as a small heating and cooling shop has grown into one of the largest home services fleets in Oregon. And while we are proud of our growth, we’ve made sure to keep our small‑business feel in the community. Today, we provide comprehensive residential home services including Heating, Cooling, Plumbing, Electrical and Drain Services. We are proud to employ a diverse staff of men and women with varying levels of experience, all of whom add to our positive company culture. Though we always put the customer first, we know our success wouldn't be possible without our staff. People often come to us looking for work, they stay with us because they find a fulfilling career, room for growth, and opportunities to excel all while having fun at the same time. We know it’s hiring the right people, for the right position, that will help us serve our community for another 50 years! If you’re interested in an exciting, fast‑paced career where you get to solve problems and help individuals and families stay comfortable and safe, consider joining the Roth Home team! We offer career opportunities for heating and cooling technicians, plumbers, electricians, and drain technicians throughout Oregon. As a full‑service heating, cooling, plumbing, electrical, and drain company, we are always looking for qualified, motivated, and hard‑working individuals to join our team. We truly care about the happiness of our employees—after all, happy employees lead to happy customers! Because of this, we offer a number of benefits that make working here a great opportunity. Benefits we offer include: Medical, dental, and vision insurance. Paid vacations and holidays. 401k plan. Company‑supplied uniforms. Safety rewards. Company‑paid training. At Roth Home, we employ the best of the best. How do we do it? By offering extensive, hands‑on training and all the tools you need to conduct the very best heating, cooling, plumbing, electrical, and drain services. We strive to create a fun, professional atmosphere and hold our employees to the highest standards in the industry. APPLY TODAY! Ready to get started with a rewarding career in HVAC, Plumbing, Electrical, or Drain services? We invite you to submit your application for one of our open positions today! Interested candidates can apply online; we’ll do our best to get back to you as quickly as possible. Feel free to send additional questions and inquiries to , our team is happy to answer any questions you may have. Affordable financing options customized to meet any budget. Around the year protection for all your home's needs. CRE-Restricted Energy Contractor 3-314CRE #J-18808-Ljbffr