Field Support Engineer

Title: Field Support

Locations : Memphis, TN - 38118 / San Angelo, TX 76905 / Jacksonville, FL 32256 (Onsite)

Contract

Responsibilities

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• Serve as the primary IT contact for escalated Technical Services support
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• Support network and infrastructure teams with troubleshooting and projects
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• Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours on call support
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• Work with MLL personnel to identify issues and define future state requirements
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• Coordinate application support for incidents and service requests in the plant
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• Act as the single point of contact and project lead for complex service requests and local projects
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• Monitor service levels and support the health of Technical Services including network reliability availability and capacity
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• Work with MLL stakeholders including execution systems teams plant engineers and technicians
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• Assist with site asset planning deployment and decommissioning
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• Coordinate end user support and service desk activities
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• Coordinate application installations and ensure proper operation
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• Liaise with network vendors on equipment repair and maintenance
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• Provide initial troubleshooting for applications and coordinate escalation through resolution
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• Support and coordinate site technical change control activities
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Qualifications Skills

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• 5 years of experience in site IT support and incident management
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• Proficiency in ITIL processes and service asset management
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• GxP knowledge preferred
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• Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security
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• Ability to work independently and provide off-hours support
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• Strong multitasking coordination and organizational skills
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Preferred additional Skills

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• Experience supporting IT infrastructure in a manufacturing plant environment
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• Knowledge of SCADA MES and Kepware is a plus
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• Ability to coordinate effectively across teams and departments
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• Familiarity with general project management principles
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• Knowledge of multiple Windows operating systems and databases
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Mandatory Skills : Shopfloor Field Support

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