Compucom Systems, Inc. provides end‑to‑end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Field Tech II to join our team. As a Field Service Technician, your role will include unparalleled technical support for our national retail clients, allowing them to experience the best support available within the industry. The candidate shall be a self‑starter, have exceptional customer service proficiencies, and the ability to use communication as an expansive tool to achieve excellent customer experience. Troubleshooting and Support. Diagnose and resolve technical issues related to POS systems, networking, internet connectivity, and other restaurant‑specific software (e.g., online ordering platforms, kitchen display systems, etc.). Install, configure, and maintain hardware (computers, servers, peripherals) and software. Provide technical assistance to restaurant staff, both in person, regarding hardware, software, and system usage. Cable Management & Repair Experience. Diagnosing why a device isn't connecting to the network, which may involve checking if cables are properly plugged in at both ends and if network equipment is powered on and functioning. Swapping out damaged or outdated cables, such as upgrading from older Cat5 to newer Cat6 or Cat7 cables, to ensure optimal performance. Re‑doing the connections at the ends of cables to ensure proper wiring according to standards. Using cable testers to identify faults, discontinuities, and assess the overall quality of cables. Implementing basic cable management: Organizing cables using trays, raceways, or ties to prevent damage and improve airflow. Assess and maintain the restaurant's network infrastructure, including routers, switches, and internet connectivity, to ensure optimal performance and security. Track and manage IT assets, including hardware, software licenses, and inventory levels. Maintain records of support requests, troubleshooting steps, and system configurations. Train staff on new technologies, create and maintain documentation for system usage, and contribute to knowledge base articles. Manage and maintain the restaurant's POS system, including database management, personnel updates, and vendor/product integration. Assist with managing inventory systems, including adding new items and tracking stock levels. Experience deploying assets as part of past rollout upgrade projects. Independently order and track parts to meet contractual SLA's. Schedule and perform quarterly maintenance events according to Customer guidelines - must be willing to provide support starting at 10:00PM for a duration of 2-4 hrs. Skills & Qualifications Knowledge of computer hardware, software, networking, cable management/installation, and common restaurant technologies. Strong knowledge of computer hardware, software, networking, cable management/installation, and common restaurant technologies. Ability to diagnose and resolve technical issues effectively. Possess strong communication skills, attention to detail and strong technical ability. Excellent customer service skills to provide professional, helpful and patient support to restaurant staff. Ability to manage multiple tasks, prioritize issues, and maintain accurate records. CompTIA A+ certification and Network certification. Willing to utilize a ladder (10ft. Reach). Able to lift 50lbs. Wage Range The hourly rate for this position is between $16.88 - $22.50 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here. Expiration Date This posting is anticipated to remain open until 4/19/2026. Equal Employment Opportunity Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Work Authorization Candidates must be authorized to work in the United States without the need for current or future employer sponsorship. Arizona Applicants TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE‑FREE WORKPLACE. California Residents PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance. Maryland Applicants UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. Massachusetts Applicants IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY. Rhode Island Applicants THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW. #INDCCCorp #J-18808-Ljbffr