Job Purpose The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value and ensure customer and dealer satisfaction. The FTM provides in‑person and TechLine support to Honda dealerships, preventing lemon law risks and maintaining product quality through prompt reporting of technical issues. Key Accountabilities Provide in‑person technical support to protect customers, dealers, the Honda brand image, and reduce lemon law risks. Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issues and resolutions to ASX. Support the Techline function by taking in‑bound calls during scheduled shifts. Administer customer goodwill and manage warranty claim authorization/processing. Provide manpower for warehouse projects, special investigations, and other events or projects when requested. Qualifications, Experience, and Skills Minimum Educational Qualifications High School graduate, Vocational, Trade school, and/or OE powersports mechanics technical training. Minimum Experience 5 years minimum Powersports dealership experience (service operations and/or management) required. Extensive experience in the repair and servicing of Powersports products. Decisions Expected Customer goodwill expenditure (supporting customer through AHM and Dealer goodwill budget). Plan dealer visits using current data gathered from TechLine and Customer relations contacts. Technical repair troubleshooting & dealer direction via phone and/or in‑person visits. Timely reporting of problems and repairs for faster future repairs and to support future development. Working Conditions This position reports to the Power Sports Aftersales Experience Division at the American Honda Manufacturing Facility in Timmonsville, SC. The role requires up to 75% travel, long‑distance driving (up to 50,000 miles/year), and overnight hotel stays. Activities include scheduled Techline duties, visiting and working in Honda dealerships of varying volume, status, and working conditions, both exclusive Honda and multi‑line dealerships. The role demands strong customer relations skills, the ability to motivate and coach dealership personnel, and extensive computer and cell‑phone use for communication with AHM staff and dealership staff. Total Rewards Competitive base salary (pay varies by geographic location, work experience, etc.). Regional bonus (when applicable). Industry‑leading benefit plans (Medical, Dental, Vision, Rx). Paid time off, including vacation, holidays, shutdowns. Company‑paid short‑term and long‑term disability. 401(k) plan with company match and additional contribution. Relocation assistance (if eligible). Career Growth Advancement opportunities. Career mobility. Education reimbursement for continued learning. Training and development programs. Additional Offerings Tuition assistance & student loan repayment. Lifestyle account. Childcare reimbursement account. Elder care support. Well‑being program. Community service and engagement programs. Product programs. Honda is an equal‑opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. #J-18808-Ljbffr