Field Technician

SUMMARY:
Responsible for maintaining and repairing machines and equipment in the field, ensuring they remain in proper working condition. Consistently documents service activity by keeping clear, accurate, and detailed notes on each service ticket, including all parts used and repairs or maintenance performed.

DUTIES AND RESPONSIBILITIES:

• Receive and manage electronic service tickets and verbal instructions from supervisors to complete daily service calls.
• Maintain and repair vending machines, kiosks, water coolers, Ice machines and all coffee equipment by diagnosing issues and replacing worn or defective parts.
  
• Close out service tickets within the company’s standard 24-hour timeframe.
  
• Perform recurring service tasks including but not limited to filter swaps, deep cleanings, and preventative maintenance, while maintaining accurate service records.
  
• Document all service activity by entering clear, detailed notes on each service ticket, explaining repairs performed or reasons issues could not be resolved.
  
• Submit all service swaps, filter swaps, and equipment swap information accurately into Freshdesk.
  
• Follow all company procedures, safety guidelines, and operational protocols.
  
• Perform daily vehicle safety inspections using Fleetio and report any maintenance or safety issues for timely resolution.
  
• Maintain cleanliness and organization of service vehicles, including trash removal and proper parts organization.
  
• Ensure service vehicles are stocked with required tools and commonly used replacement parts needed for daily service calls.
  
• Maintain and service assigned vehicles in accordance with manufacturer guidelines to prevent breakdowns and operational delays.
  
• Build and maintain positive, professional relationships with customers through effective communication and quality service.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Frequently required to stand, walk, and sit
  
• Frequently required to utilize hand and finger dexterity
  
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
  
• Frequently required to talk or hear
  
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
  
• Frequently required to lift/push/carry items up to 50 pounds
  
• Occasionally exposure to wet and/or humid conditions, or extreme heat or cold (non-weather)
  
• Occasionally work near moving mechanical parts, work around fumes, airborne particles, or toxic chemicals
  
• Frequently exposure to outside weather conditions