Field Technician

Role DescriptionThis is a full-time onsite role for a Field Technician. The Field Technician will be responsible for installing and maintaining digital kiosk systems, providing on-site and remote technical support, and troubleshooting hardware and software issues. The technician will coordinate with clients to ensure successful deployment, conduct routine maintenance, and provide training on the use of Popshap’s solutions. Additional responsibilities include reporting and documentation of service activities and collaborating with internal teams to improve processes and solutions.QualificationsTechnical skills in hardware installation, maintenance, and troubleshootingBasic knowledge of networking, software systems, and technical configurationsCustomer service and communication skills, with the ability to explain technical concepts clearlyAdaptability and problem-solving abilities in fast-paced environmentsStrong organizational and time-management skills for handling multiple tasks efficientlyAbility to work remotely and travel to various client locations as requiredRelevant certifications or experience in technical fields is a plusSkills:Excellent troubleshooting and problem-solving abilitiesProficient in using hand tools, diagnostic devices, and softwareStrong communication and interpersonal skillsSelf-motivated with the ability to work independently and manage time effectivelyPhysical Requirements:Ability to lift and transport heavy equipmentComfortable working in various environments, including indoor/outdoor settings and tight spacesAble to stand, crouch, and move for extended periodsWork Environment:This is a field-based role that requires regular travel to client sites. Work may take place in diverse settings and weather conditions. Flexibility in schedule, including occasional evenings or weekends, may be required based on client needs.Valid driver’s license and clean driving record required.