Go through and examine return mail at the the Orlando Customer Pay office to identify what follow up is required to make delivery:

1. • 1. Confirmed but not updated address change. Is there a communication from the patient in the system and the change was not updated? The change may have been entered as service address or shipping address and not updated as a mailing address. Is there a comm note that has not been worked.
     2. Address edit. Part of the address not being produced on the mail. Is there something missing such as the apartment number, incorrect zip code, street spelling.
     3. Requires more research. These are items that require confirmation of the correct address. This can be determined using one or more of the following methods/tools:
        1. National Change of Address application.
        2. Label from USPS on the envelop.
        3. Calling the patient.