Description:
Scope of Position: Involved in various roles within the Order to Cash (OTC) group to support billing, collections, order release, cash applications, and credit. Utilize systems and tools to actively monitor accounts and take necessary action as the situation warrants. Record customer interactions, both internal and external, within PeopleSoft and SAP to capture information details. Collect customer financial information, historical payment trends and supply to our Credit Manager/Credit Analyst for use in determining appropriate risk on new and existing accounts. Provide analysis of AR Data to OTC Management and participate in group projects as appropriate.

Day to Day Responsibilities: Work with our business partners and customers, including Customer Service/Commercial groups to support expectations.
Responsible for communicating and resolving issues with our customers at various levels of their organizations.
React swiftly to issues which may arise, to summarize facts and provide recommendations for timely resolution of critical issues. This may include working with different groups to identify and resolve issues
Collection management and resolution of outstanding invoices
Achieve & maintain compliance with established policies & procedures. Follow defined procedures and processes with regards to work responsibilities.
Familiar with banking process, researching, and reconciling statement and accounts.
Monitor automated systems
Ensures that work targets and schedules are met.
Participate in continuous improvement to process initiatives, identifying, implementing and executing changes to standard operating procedures.
Ensure that all necessary SOPs are complete, accurate, and updated as needed.
Evaluate, recommend, and implement process changes needed to keep accounts reconciled and improve controls.
Participates in team projects
Prioritize ongoing tasks, project work, and other initiatives.
Assist Manager and Supervisor with reconciliation and reporting as needed

Required Skills:
Problem solving, analytical skills, exceptional follow through
Effectively manages self and team through a fast-paced environment
Ability to interface at all levels within the organization and instill confidence and trust
Highly proficient with Microsoft Office products including Word, Excel, PowerPoint, Visio, and/or Project Process improvement experience
Attention to detail and ability to abide by standard operating procedures (SOP)
Ability to prioritize work to meet deliverables/timelines in an effective manner
SOX compliance

Desired Skills:
Excellent written and oral presentation skills
Previous skill in banking, invoicing, and credit card processes
Knowledge of Credit Management and Collections
Ability to work across levels throughout the organization
Ambitious - willing to act on own initiative
Ability to be proactive in dealing with Customers.
Ability to act under pressure in a fast-paced, diverse environment
Self-starter with attention to detail, accuracy,
Process oriented and organized

Soft Skills:
Strong teamwork skills and work ethic; ability to function effectively as a contributing team member
Ability to make effective presentations to small groups
Cross-cultural sensitivity
Open minded
Highly collaborative

Required Education:
Associate degree required
Bachelor's degree preferred