Essential Duties & Responsibilities

Assists with utility bill collections through cash, check, and online payments.Helps customers with utility issues, setting up new accounts, and creating work orders as needed.Verifies discrepancies and helps resolve customer billing issues.

Assists with Accounts Payable, enters vouchers, and issues checks to vendors.

Assists the public with a variety of Town services and information.Answers telephone and greets the public as needed.

Opens and distributes mail to departments.Orders office equipment and other supplies as needed.

May be cross trained in Cash Collections, Purchase Orders, Utility Billing, and other financial duties. Fills in for other department staff members as needed.

Requirements

Knowledge, Skills, and Abilities

Considerable knowledge of standard operating practices involved in office operation and public service.

Excellent computer skills. Familiarity with accounting software programs preferred.

Skill in public contact, customer service, and collaborative conflict resolution.

Attention to detail, organization skills, and time-management a must.

Ability to communicate effectively in oral and written forms.

Ability to develop and maintain effective working relationships with the general public and other employees.

Education & Experience Required

Considerable experience in an office environment with customer service. Community college degree preferred or an equivalent combination of education and experience.

How to ApplyPlease submit all of the following as incomplete applications will not be considered: 1) letter of interest, 2) resume 3) Town employment application found here: ( and 4) at least three (3) professional references to: tdozier@weavervillenc.org. Application materials may also be mailed to PO Box 338, Weaverville, NC 28787.