Find Financial Aid Counselor Job in Ithaca, New York | Snaprecruit

About the Department

The Office of Financial Aid and Student Employment (FASE) is a central administrative student services department within the Division of Enrollment. Our overarching purpose is opportunity and affordability we provide/coordinate financial resources which create access and opportunity in alignment with Cornell Universitys motto and founding principle - any person, any study.

The Opportunity

Financial Aid Counselors support Cornells diverse, world-class students and their families with specialized knowledge, insights, and guidance regarding financial aid application processes, aid offers, college financing options, and other student financial services. Financial Aid Counselors also have an in-depth understanding of core student service lifecycle concepts such as admissions, registration and records, and student accounts.

FASE seeks a Financial Aid Counselor I (Financial Aid Associate I). Reporting to the Assistant Director, Counseling and Outreach and collaborating closely with other members of the FASE team, FASE leadership, and colleagues across the Enrollment Division, Financial Aid Counselor responsibilities include:

• providing clear, accurate, and personalized support to help students and families navigate complex aid application processes, policies, and timelines.
• engaging frequently with students and their families via in-person and virtual appointments, email, and other electronic communication channels.
• providing focused and timely support as well as proactive outreach to ensure excellent student experiences.
• assisting students and families through annual aid application and documentation processes.
• meeting with students and parents to discuss financial aid application, award, and disbursement process, including how aid packages are prepared, aid eligibility requirements, how other resources (such as outside scholarships) are incorporated into aid awards, student loan and work options, financial wellness concepts, satisfactory academic progress requirements, and address a variety of college financing questions and concerns.
• evaluating aid application materials and supporting documentation.
• providing timely outreach and advice regarding specific document requirements or other information necessary to establish eligibility for various federal, state, and institutional student aid programs.
• maintaining up-to-date knowledge/skills/training, utilize appropriate professional judgement, and support team-oriented goals.

We seek a dynamic, collaborative professional who enjoys thinking innovatively, enjoys the challenges and rewards of team-oriented, remote-friendly work, and who can function exceptionally well within a large complex, world-class University.

This position is eligible for a hybrid work arrangement based in Ithaca, NY. Visa sponsorship and relocation assistance is not available for this position.

What We Need:

For full consideration, applicants must include both a resume and cover letter with their application.

• Associates degree and 4-6 years relevant experience in a customer service or similar professional setting or equivalent combination.
• Must be self-motivated, well-organized, and attentive to details.
• Strong written and oral communication skills and ability to manage multiple assignments in a proactive manner.
• Experience working effectively with moderately complex systems and business processes.
• Proven ability to analyze requirements and meet deadlines.
• Must be able to continuously expand knowledge of technology/tools supporting effective business processes.
• Experience in a customer service or similar professional setting working directly with people from diverse racial, ethnic, and socioeconomic backgrounds and perspectives.

If you have all those things, great! We have a few more things that we would prefer you to have, but its ok if you dont:

• Bachelors degree.
• Knowledge of federal financial aid programs and regulations, or institutional need analysis concepts.
• Experience using PeopleSoft, ImageNow, IDOC, or Workday.
• Fluency in English and a second language.

Rewards and Benefits:

• The position is located in Ithaca, New York. The position may allow for the flexibility to work remotely at a location of employees choosing within the United States. The hybrid schedule will be determined at the time of hire. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• The New York Convenience of employer guidelines require New York State individual tax reporting and withholdings for this position. Additional individual state income tax filings may also be required if working temporarily outside New York State.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Our leave provisions include three weeks of vacation and 13 holidays.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.