Financial Service Representative — Branch Network Department; Breese Branch Banking Full-Time Branch Network Scott Credit Union is hiring a Financial Service Representative in Breese , IL to help support our members and strengthen our connection with the community. If you’re passionate about delivering exceptional service, skilled at building relationships, and thrive in a collaborative, people-focused environment – we’d be excited to welcome you to our award-winning team. Schedule: Full-time | Monday–Friday; Saturday rotation as scheduled Work Location Status: Fully on-site at the Breese, IL Branch About The Role Financial Service Representatives are one of the primary points of contact for SCU members. They are responsible for creating an exceptional member experience by engaging with members who walk into the branch, over the phone, and through outbound calling efforts. During their conversations, Financial Service Representatives are to educate members on the products and services SCU has to offer and resolve any questions or issues that arise. Why Join Scott Credit Union? Scott Credit Union has been designated a Top Workplace by the St. Louis Post-Dispatch and USA Today for our people-first culture and strong employee engagement. We invest in our diverse team with competitive benefits, meaningful work, and clear paths for growth. Benefits 11 paid holidays and competitive PTO 401(k) with employer match Medical, dental, vision, and life insurance Short-Term Disability, including maternity leave Tuition reimbursement program “Dress for your day” policy Career advancement opportunities Supportive, team-oriented culture What You’ll Do Identify, educate, present, and cross-sell SCU products and services to new and existing members in accordance with SCU’s member engagement model. Meet individual production and operational goals as well as assist the branch team in achieving branch goals. Maintain cross-functional capabilities: process financial transitions for members including opening and closing of accounts, manage loan applications, process deposits and withdrawals, and perform teller duties as needed. Open and close teller terminal daily, account for cash, accurately balance to teller terminal close report, and remit daily work to appropriate supervisor. Perform required OFAC screens as outlined in the Non-Member Veravin Processing policy and report any positive matches to BSA Group; comply with BSA requirements of completing CTR and SAR. Foster and maintain relationships with members, providing prompt, professional, helpful, knowledgeable, and courteous service; investigate concerns, research and recommend resolutions; ensure member service satisfaction results meet expectations. What You Bring High school diploma or equivalent Minimum one year of customer service experience Personal computer experience, including Microsoft Office products Is This You? Energetic about creating meaningful connections and delivering strategic solutions Stays focused under pressure and prioritizes precision in work Takes initiative, owns projects, and consistently aims for high-quality results Looking to build a long-term career where skills can grow and evolve Our Commitment At Scott Credit Union, our purpose is to support members through every phase of their financial journey. We believe in accountability, integrity, diversity, service excellence, and continuous growth—for both our members and our employees. Apply today to join a trusted organization that values your contribution and invests in your future. If selected, next steps may include a phone or in-person interview. #J-18808-Ljbffr