FIX Support Analyst

Our client, an electronic trading firm in New York, is hiring a FIX Connectivity Support Analyst. You’ll be part of a client-facing team that keeps trading connections running, splitting your time between production support, client onboarding, and technology projects.What you’ll doBe the go-to contact for clients, sales traders, and internal teams on order routing, OMS, and FIX connectivity questionsInvestigate production issues and work them through to resolutionOnboard new clients onto FIX, including setup configuration and session- and application-level certificationTurn what clients need from a business standpoint into the right configuration settingsInstall, configure, and test FIX applications end to end, and maintain the UAT environmentsLog and track bugs, change requests, and enhancements, and coordinate longer-term projects with other tech groupsRequirements0 to 4 years in a technical support roleComfortable on the UNIX command line (vi, grep, tail) – strongly preferredSome exposure to FIX – strongly preferredSQL and Python skills – strongly preferredLogical, analytical approach to troubleshootingClear communicator who stays organized and keeps working well when the pressure is onNice to haveJira or another ticketing system