Flagship Store Manager

GLD started in Pittsburgh in 2015 and grew into one of the most recognized lifestyle jewelry brands in the US — the place where streetwear, sport, music, and fine jewelry meet. We design classic and custom chains, pendants, watches, and fine jewelry, and we're an official licensing partner of the major sports leagues and DC Comics.Our customers are athletes, artists, collectors, and tastemakers; people who care deeply about how they show up and what they wear.Our Miami flagship is the physical home of the brand: a destination for private appointments, product launches, athlete and artist appearances, and cultural moments that go well beyond a typical retail experience.The RoleWe're looking for a Flagship Store Manager who is part operator, part host, and part cultural connector. You'll run a high-performing jewelry store day to day, and you'll build the flagship into a true destination by growing a VIP client base, owning in-store events, and finding new ways to bring the right people through the door.This role requires someone who already lives in this world; someone who understands Miami's culture, has real relationships in music, sports, fashion, or entertainment, and genuinely connects with who GLD is and who our customer is.Bilingual in Spanish and English is required for this role.What You'll DoLead the team and drive salesRecruit, train, schedule, and coach a team of sales associates and key holders, and build a culture of energy and accountabilitySet sales goals, coach on the floor, and own store KPIs: sales, conversion, average order value, labor, and shrinkPartner with Merchandising and E-commerce on assortment, inventory, and custom-order programsBuild the VIP program and own eventsCreate and manage a VIP client program for athletes, artists, creators, collectors, and high-value repeat customers — including private appointments and custom consultationsOwn the full planning, budgeting, and execution of in-store events: product drops, athlete and artist appearances, and VIP nights; measure their ROIBuild relationships with local businesses, venues, and sports and entertainment contacts to drive traffic and create brand momentsWork with Marketing and Social on promotion and content; keep client records current in our CRMBring your own network — your relationships in Miami's cultural scene are an asset hereRun flawless operationsOpen and close the store to standard, including daily cash and credit card reconciliation, deposits, and variance reportingOwn loss prevention, inventory reconciliation, and cycle countsManage repair and aftercare processesKeep visual merchandising and store presentation show-readyOversee merchandise operations including inventory reorder, merchandise receipt, and store displaysMaintain compliance with company policies and local labor lawsWhat You BringMust-haves:Jewelry experience with confident knowledge of gold, chains, pendants, and gemstones5+ years of retail experience, including 3+ years as a store manager or equivalentProven record of leading teams and hitting sales targetsHands-on experience with POS systems, cash controls, and inventory managementExperience planning events, VIP experiences, or brand activationsStrong client-facing skills, ideally with high-profile clientsReal fluency in Miami's cultural landscape — music, sports, fashion, entertainmentBilingual in Spanish and EnglishFlexibility for evenings, weekends, holidays, and event daysStrong plus:Existing relationships in Miami's sports, music, or entertainment communitiesA personal presence — social following, community credibility, or a reputation in the sceneFlagship, high-volume, or luxury and lifestyle retail experienceExperience with custom jewelry, CRM tools, or opening a new storeYou're our person if…You already know the culture not because you studied it, but because you live it. You've been in the room when the drop happens. You know the athletes, the artists, the collectors. You're the person people call when they want to find something special. You make guests feel like insiders from the moment they walk in, and you stay calm, creative, and in control on launch nights. If managing a store sounds like a job to you, this isn't the right fit. If it sounds like a chance to build something, keep reading.What We OfferCompetitive base salary plus performance bonus tied to store and event resultsHealth, dental, vision, 401(k) match, PTOEmployee discount on GLD productThe chance to build and lead the flagship of one of the fastest-growing names in jewelryGLD is an equal opportunity employer.