• Monitor customer portals, email and other systems to receive orders from a variety of customers.
• Enter customer orders into Altom Transport system (TMW Truck-Mate) in a timely and accurate manner.
• Assist in the preparation of documents for supporting departments and functions.
• Balance workload across drivers to ensure productivity is maximized daily.
• Provide an excellent service experience for customers – both internal and external.
• Investigate and take necessary action to quickly resolve customer service issues and complaints.
• Immediately report and document all accidents, injuries, spills, mixes, security issues, unsafe conditions or other incidents to the Safety Department and Operation Managers. 
• Participate in the investigation process to identify the root cause of any incident/accident.
• Maintain daily accurate fleet maintenance records for terminals truck fleet. 
• Coordinate with Altom Maintenance Managers and Maintenance Techs to schedule repairs and follow up on maintenance issues.
• Create and maintain a safety culture; ensure all transportation operations comply with all facility, company, State and federal rules and DOT regulations.
• Must be knowledgeable in relation to all equipment and systems related to dispatch and possess the ability to learn new systems

Requirements

• Strong attention to detail and analytical skills
• Ability to multi-task and function effectively under pressure and time constraints
• Ability to adapt interpersonal skills to interact in a professional and positive manner with internal and external customers
• Physical demands: Ability to push, pull, lift, and carry up to 30 pounds
• Ability to communicate verbally and in writing with all employees and customers.
• Strong math, organizational, administrative skills.
• Ability to solve problems.
• Proficiency with basic computer skills: i.e., Excel, Word, Outlook; and have the ability to learn online customer systems.
• Can be entrusted to make sound business judgments and decisions a meet assigned deadlines.
• Strong working knowledge of Texas geography with emphasis on the Houston Metro area and surrounding Gulf Coast states as well.
• Working knowledge of TMW products, Geotab e-Log and GPS Positioning systems as well as Netradyne Camera systems are a plus.

Benefits

• Medical Benefits provided by BlueCross BlueShield.
• Dental and Vision provided by Guardian.
• Employer provides $25,000 coverage of Life and AD&D insurance.
• Up to 20 days of paid Vacation and PTO for your first year
• 401(k) matching plan for retirement, fully vested as of Day 1.
• You will feel like family and appreciated for your hard work.