Pay Range: $70,447.00 - $93,923.00 Responsible for the supervision of direct reports and ensuring the timely execution of the transactions/processes of the team. Leads daily production tasks to meet quality and service level expectations. Acts independently on most daily decisions. Maintains effective communication with other departments to maintain workflow standards and support escalated customer issues and questions. Works directly with department manager to administer short- and long-term goals for the department. Assures that appropriate procedures are developed and implemented which support the bank’s objectives and ensure regulatory compliance. Responsibilities Provide daily oversight of complex duties assigned to the team, including processing a variety of complex monetary/non-monetary transactions, guiding teammates on complex functions, resolving complex exception items, and interacting with vendors and project teams. Complete higher-level tasks requiring analysis, independent judgment and decision making. Recommend new methods and procedures to improve daily operations. Complete performance reports for work performed by direct reports, including production and service levels. Train, coach, develop and oversee direct reports. Establish individual goals and assist in hiring and onboarding of direct reports. Maintain proficient knowledge of and demonstrate ongoing compliance with all laws and regulations applicable to this position. Ensure ongoing adherence to pertinent policies, procedures, and internal controls. Focus on risk and fraud mitigation. Analyze workflow and make decisions regarding task assignments to ensure the team meets service level standards under normal conditions. Ensure procedures used by team members are current and accurate. Other duties as assigned. Qualifications Education and Experience Associates degree and 3 years’ experience required. Or equivalent combination of education and experience. Department-specific experience preferred Supervisory experience preferred Customer service experience preferred Skills and Abilities Must possess analytical and problem-solving skills Strong current background within department subject matter, including state and governmental regulations that relate to department Strong organizational and prioritization skills Ability to multi-task on numerous projects simultaneously Ability to promote and maintain cooperation between departments Strong computer proficiency including Microsoft Word, Excel, Electronic Mail, Internet, and systems utilized in the department Excellent oral and written communication skills Ability to provide coaching and training Ability to analyze data and make decisions based on department procedures and guidelines Unique Job Characteristics and Requirements Must complete continuing education which includes but is not limited to attending seminars, training made available by outside companies related to the department and online training made available by department management. Tasks Performed 40% Provide daily oversight of complex duties assigned to team, including processing various complex monetary/non-monetary transactions, guiding teammates on complex functions, resolving complex exception items, interacting with vendors and project teams. Complete higher-level tasks requiring analysis, independent judgement and decision making. Recommend new methods and procedures to increase efficiency. Complete performance reports for direct reports that include production and service levels. 25% Train, coach, develop and oversee direct reports. Establish individual goals and assist in hiring and onboarding. 15% Maintain knowledge of and ensure ongoing compliance with laws and regulations applicable to this position. Ensure adherence to policies and internal controls. Focus on risk and fraud mitigation. 10% Analyze workflow and decide on task assignments to meet service levels under normal conditions. 5% Ensure procedures used by team members are current and accurate. 4% Other duties as assigned. Physical Requirements Communicate effectively with internal and/or external customers Stationary 75% of time or greater Move objects up to 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We’ve weathered the market’s ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits Benefits for Full-Time Employees Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. Parental Leave: Six weeks of paid leave at 100% of your salary. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage: Ensuring your overall health and well-being. Flexible Spending Accounts: For healthcare and dependent care expenses. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. Voluntary Benefits: Including hospital, accident, and critical illness coverage. Retirement Plans: 401(k) with employer matching, an optional Roth 401(k), and a pension plan. Adoption Assistance Tuition Reimbursement Employee Assistance Program (EAP) Pet Insurance Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. Dental and Vision Coverage Voluntary Benefits: Including hospital, accident, and critical illness coverage. Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees Retirement Plans: 401(k) with employer matching, optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year. Paid Sick and Safe Leave Employee Assistance Program (EAP) Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment visa at this time. #J-18808-Ljbffr