Floor Manager

Floor ManagerMakiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food. Our mission is to illuminate the unknown, celebrate the overlooked, and transport you to the heart of captivating stories waiting to be unveiled. We are dedicated to immersing our guests in an extraordinarily full Eastern culture experience that transcends the boundaries of traditional food and accommodation. This upscale restaurant is seeking a Floor Manager. We are searching for an outgoing and qualified professional who is motivated by results. Our managers and chefs work as a team to provide an outstanding dining experience for our guests.Our work environment includes:Innovative and passionate group of people that love food.We take pride in our employees' work ethics and creativity.Key responsibilities:Responsible to interview, select, train, supervise, counsel discipline FOH staffInstitute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materialsResponsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunityResponsible to schedule direct staff in their work assignmentsInteract positively with guests promoting services; resolving problems to the satisfaction of involved partiesResponsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservationsAssist GM on managing the wine and bar programOrganize special events in the restaurant and offsiteMaintain rapport with all teams and help drive the Makiin hospitality cultureEnsure proper operating process are in place and followedResponsible to monitor as well as take action to make sure food quality service standards are metResponsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define qualityResponsible to give guidance towards improvements make necessary adjustments for consistencyHelp G.M manage payroll processes time entries, tip management on a daily basisHelp G.M manage P&L and cost optimization, evaluate the cost-effectiveness of all aspects of the operation, develop as well as implement cost-saving profit-enhancing measuresResponsible to create forecast as well as revenue reports write correspondenceResponsible for restaurant marketing, including digital marketing, website, and social media managementResponsible to manage and maintain an online ordering systemAdhere to all safety and sanitation regulation per company's standard and health codeManage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEatResponsible to maximize revenue and profitabilityManage restaurant operating processes, POS system, online ordering system, inventoryRequirements:Minimum of 2 years' experience in restaurant management in a fine dining concept.Store volume sales +3MMExcellent leadership, communication, and problem-solving skillsAbility to remain calm and professional in high-pressure situationsStrong customer service mindset and the ability to handle customer complaints effectivelyKnowledge of health and safety regulations and licensing requirements for restaurantsExcellent organizational and time management skillsAbility to work evenings, weekends, and Holidays as requiredMust be eligible to work in United StatesMust agree to a background checkExperience level:2+ years' experience in managing a team of 25+ employees2+ years' experience as restaurant manager in a fine dining restaurant with +3MM in sales.Working knowledge of business and softwareWorking knowledge of POS and inventory systemsWine and liquors knowledge is a plusJob Type: Full-timePay: $55,000.00 - $65,000.00 per yearBenefits:Dental insuranceVision insuranceHealth insuranceEmployee discountFlexible schedulePaid time offBonus programSchedule:Day shiftNight shiftEvening shiftHolidaysFull AvailabilityShift: 10-11 hours shiftWork Location: In personWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Welcome to Makiin, a vibrant and dynamic Thai dining experience nestled in the heart of Houston's prestigious Hanover in River Oaks.At Makiin, we invite you on a culinary journey where traditional Thai plates are reimagined with a modern and inventive twist. Indulge your senses as we take you on an unforgettable adventure, where the rich heritage of Thai cuisine intertwines seamlessly with innovation.Our visionary founder and team of passionate chefs, drawing inspiration from the vibrant streets of Thailand and armed with their creative prowess, have curated a menu that pushes boundaries and surprises even the most discerning palates. Each dish at MaKiin is a masterpiece, meticulously crafted with the finest ingredients, ensuring that it not only pays homage to tradition but also elevates it to new, unparalleled heights.However, MaKiin is much more than the sum of its exquisite dishes. It is a destination that transcends boundaries, where tradition gracefully intertwines with innovation to create a one-of-a-kind experience. While you savor our delectable creations, you'll find yourself immersed in an ambiance that effortlessly fuses contemporary elegance with the welcoming embrace of warm hospitality. The stage is set for you to create cherished memories, engage in captivating conversations, and embark on a culinary journey that resonates long after the last bite.Our journey is propelled by a company culture that thrives on rapid growth and limitless potential.As a member of our team, you'll join a company guided by a passionate management team that is committed to nurturing your talents, fostering your growth, driving the narrative of modern hospitality concepts forward, and crafting history with every innovative idea you bring to life.Welcome to MaKiin -- where tradition meets innovation, and every bite tells a story.