Floor Supervisor (Job Number: HOT0C8GK) Work Locations: Hilton Garden Inn Bengaluru Embassy Tech Village, Devarabisnahalli, Outer Ring Road Bengaluru 560103 The Floor Supervisor is responsible for the standard of cleanliness in rooms, corridors and for providing excellent service to guests. What will I be doing? Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift. Work closely with the front desk team to ensure correct room status at all times. Ensure guest privacy is respected when DND status is displayed. Supervise the turndown service. Regularly inspect guest floor corridors and public areas. Report maintenance issues promptly to Engineering. Ensure compliance of lost and found procedures. Keep floors, linen rooms and pantries neat and tidy. Monitor productivity of the assigned Room Attendant. Check team members’ grooming, personal hygiene and appearance. Assist with team members’ training and development. Provide ongoing advice and support to team members under your supervision. Provide one‑to‑one instruction to team members when required. Seek opportunities to improve guest service consistently from guests’ comments. Take appropriate action to resolve guests’ complaints. Ensure all reports are completed on a timely basis. Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures. Perform any duties assigned by the Management team deemed necessary. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? University / Pre‑university graduate. At least 3 years of guestroom work experience. Good written and verbal skills. Fluent in English to meet business needs; advantageous. Good knowledge of housekeeping office’s daily operation. Proficient in Microsoft Office, housekeeping Opera and OnQ systems. Actively listen to others and build on good ideas. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. #J-18808-Ljbffr