Job Description:\n\nAt TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together. Union Chill, part of the TerrAscend Cannabis family is on a mission to become the leader in the cannabis segment for Cultivation, Processing, and Provisioning. We strive for the highest standards in social responsibility and ethical business practices. The company's world-class cannabis team produces indoor cannabis that is grown in small batches with a focus on premium quality. This position is responsible for assisting the store management with meeting store objectives and helping provide ways to increase revenue and customer loyalty. The ideal candidate can navigate between all roles within the store, is responsible, reliable, and possesses strong leadership skills. The key holder position is designed for emergency situations, such as during a COVID-19 outbreak, to support store management. All benefits-eligible employees are provided the following benefits:Employee Discount (all employees eligible)Paid-Time-Off (varies by State, please ask your Recruiter for more info)Health, vision, and dental insurance98Point6 (remote primary care)401k with 4% matching (100% vested immediately)Employee Assistance ProgramPaid Parental LeaveLife InsuranceShort & Long Term DisabilityFlexible Spending AccountWellness ProgramPhysical Requirements (some positions vary):Able to push, pull, lift, or move a minimum of 50lbsCapable of sitting, standing kneeling, bending, squatting, and/or walking for extended periods of timeCapable of using hands and fingers to touch, handle, feel and pickAbility to work with hazardous chemicals (butane, propane, etc.) following strict safety guidelinesUtilize chemicals (such as bleach) to clean and maintain facility/equipmentMust wear PPE (clothing protection), close-toed non-slip shoes, and optional ear/eye protectionEnvironmental Factors:This position requires working in an environment that has a high amount of plant matter and pollen. Areas of the facility reach high/low temperatures with high humidity levels. Employees may have exposure to conditions such as dust, plant matter, and particles that affect the respiratory system, eyes, or skin, depending on department job assignments. Employees are required to wear protective gear and have the option to wear eye and ear protection. Certain areas of the facility use harsh chemicals for cleaning such as bleach and can have repetitive movements. Employees should be comfortable and capable of working under all of the above conditions.RESPONSIBILITIES Assist store manager in reaching all store objectives dailyAbility to oversee all cash functions and perform all duties including opening and closing proceduresConfident and making assertive decisions – the potential of being the only lead in buildingConsistently monitor and encourage team members to meet the companies service standardsProactive in solving customer concerns and escalationsCommitted to ensuring customer satisfactionHelp promote a positive work environment and team moraleComfortable training new team members, including the ability to coach on KPIs and sales goalsQUALIFICATIONS Must be 21 years of age or older and be able to pass a background checkHigh school diploma or GED required0-2 years of retail experience required; key holder experience preferredTrustworthy with highly confidential materials and informationMinimum two years experience in retail customer serviceProfessional knowledge and working experience of cannabis products from a regulated retail or medical distribution center are highly preferred.Superior organizational skills, detail-oriented with the ability to work independentlyAbility to organize and manage multiple assignments with meticulous attention to detail and meet deadlinesStrong verbal and written communication skillsMust have a positive attitude with the ability to multitask in a fast-paced environment and maintain a team player mentality, remain calm under pressureTrustworthy with highly confidential materials and informationTravel will be required, must have reliable transportation with a clean motor vehicle driving record (minor violations may be considered) and be available to support neighboring stores in your region and at minimum of five days if required. (Lodging will be provided). Must be comfortable following Covid-19 precautions Full Time, Hourly: Salary based on experience and successful interview. Full benefits and great growth opportunities. TerrAscend USA (Union Chill) is an Equal Opportunity Employer and is committed to conduct all its activities in a barrier-free and inclusive manner. We thank all candidates for their interest in TerrAscend USA; however, only successful applicants will be contacted for an interview. *** Background Check Requirement *** As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO Statement At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. Disclaimer This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Esta Organización Participa en E-Verify. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Statement on External Recruiting Agencies TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. Perks Rolled Just for You (for Benefits-Eligible Roles) - Comprehensive Health Coverage – Medical, dental, vision, and prescription plans available for employees and their dependents. - Mental Health & Wellness Support – Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness. - Flexible Paid Time Off (PTO) – Generous PTO to support work–life balance (availability may vary by state—ask your recruiter for details). - Employee Assistance Program (EAP) – Free, confidential support for mental health, financial planning, legal matters, and more. - Paid Parental Leave – Dedicated time to rest, recharge, and care for your growing family. - 401(k) with Company Match – Save for the future with a 4% company match and immediate vesting. - Pet Insurance – Affordable coverage options to keep your pets healthy. - Employee Discounts – Exclusive savings at any of TerrAscend’s 39+ dispensary locations. - Recognition Program – Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards. - Disability & Life Insurance – Company-paid protection for life’s unexpected moments. *** Background Check Requirement *** As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO Statement At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. Disclaimer This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Esta Organización Participa en E-Verify. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Statement on External Recruiting Agencies TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.