About UsA leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven’s product and services range ensures that customer service is always at the heart of every one of its branches.The RoleSupports 7-11 store operations in implementing DFI Food Safety requirements & mitigates Food Safety risks in stores and DCs whilst conforming to the local regulations and DFI requirementsProvide support to enable the banner to meet DFI Retail’s food safety requirements and regulatory requirementsEnable stores and DCs to achieve independent external i.e. authorities and NSF and internal audit requirements e.g. DFIARM and GARM by planning and executing store and DC visits with food safety team.Providing support to drive continuous improvement in Food Safety Mindset and Culture via development and facilitation of Food Safety & Handling awareness and coaching Support the coaching for Store Operations, O2O (digital) and Supply Chain functions to deliver the requisite food safety and hygiene standards meeting both local regulations and DFI requirements Manage food safety related complaints and co-ordinate investigations internally and externally.Monitor and review routine product testing. Liaise with suppliers / vendor and conduct store on-site investigation when requiredAssist with creation, as required, and implementation of SOPs for stores to use to ensure food safety practices adhered to Assist to identify opportunities for improvement in food safety and hygiene standards Support all new business initiatives with regards to food safety requirements and expectations with guidance from superior.Support for new store openings/refreshes/remodelling of stores, by conducting site visit and highlight any food safety concern. Following through with projects and design team on implementation by close collaboration with Design and projects team.Keep store team up to date on food safety performance trending by providing support for key meetings e.g. Operational Compliance Meeting, Food Safety Working Group Meeting, Food Safety Governance Meeting etc.Maintain accurate food safety records, reports and trackers for management review. Review and update food safety manual and documents from time to time.Support coordination and completion of all relevant recalls / withdrawals and off shelve.Support crisis management for banner and provide support to Group for Own Brands products Any other duties assigned.About YouA food safety/technical professional with a Degree in Science –preferably in Food Science and TechnologyMinimum 2-3 years' relevant experience of food safety and hygiene management, and with experience across several categories of F&B products. Familiar with basic and fundamental of food science – what makes a product safe to eatUnderstands good hygienic and good manufacturing practices for the safe and hygienic production, storage and selling of productsA good understanding of food safety requirements for ready to eat (RTE) productsFamiliar with the country/locations Food Regulatory RequirementsExperience in the retail environment, particularly in QSR/ convenient/supermarkets is an added advantageKnowledge of food safety systems like HACCP and FSSC 22000 is preferableManagement of customer complaints, particularly carrying out thorough investigations and troubleshootingAttention to detail with analytical mind set, demonstrated ability to identify trends.Excellent communication skills, able to communicate and collaborate across teams and levels; with the ability to present coherently and succinctlyStrong written and verbal communication skills (English essential)Fluent in MS Office applications (Outlook, Word, Excel, PowerPoint)