Operations ConsultantThe Zaxbys Support Center is looking for an Operations Consultant to join the Field Operations team. The Operations Consultant's role increases the overall performance of Zaxby's restaurants by executing objectives outlined in accordance with the Zaxby's Strategic Plan. This position visits all stores within a designated region as frequently as possible. This position is responsible for assisting in optimizing assigned restaurant performance while operating in accordance with protecting brand standards and maximizing profit and growth for the franchisee community.This position is field-based in south Georgia and requires up to 75% travel.Benefits Include:Medical, Dental and Vision insuranceCompany-paid Short and Long-Term Disability insuranceCompany-paid Basic Life and Critical Illness insurance401K participation with Company match50% off meal discount at company-owned locationsChild Care AssistanceEducation Assistance ProgramParental LeavePTO and Company HolidaysEssential duties may include but are not limited to the following:Conduct shoulder-to-shoulder hub trainings and 100% follow ups along with any additional company initiativesPrepare for store visits and or meetings beforehand by researching and reviewing metrics and root causes relative to performanceVisit each restaurant at minimum once per quarter (more frequently if needed)Protect the brand and follow Zaxby's procedures on inspection failures through Steritech (RER and Food Safety) Follow ups & Coaching when appropriateSubmits projects, documentation, recaps, and reports by deadline assigned by Field Operations Manager and archived for future referenceStore observations are documented accurately and thoroughly using established SMART goals during follow up visits scheduledKeep a detailed rolling 30-day calendar with work related visits and activitiesSend out regional bi-weekly email with required metrics (Scorecard) and analysisEnsure documentation is stored in a timely manner on the ZDrive or current systemCollaborate with other departments (e.g. Design & Construction, Training, Ops Services, Menu Innovation, Marketing and IT)Demonstrate brand values and culture through personal representation and participation in meetings and company related events and activitiesEffectively delivers appropriate feedback to licensees with a "CEO of the Region" mindsetFoster accountability and commitment with franchisees and above store managers in region through influence and relationship buildingKey competencies:Strong negotiation and persuasion skillsMust attain and maintain ServSafe certificationCurrent working knowledge of applicable state and federal workplace health and safety regulationsAbility to facilitate a complete understanding of operational procedures to above-store management and franchiseesProficiency in Microsoft Word and Microsoft ExcelExcellent public speaking and presentation skillsInterpersonal skills to build and maintain strong relationshipsBusiness acumen with analytical skills to promote active ongoing compliance to Zaxby's operations standardsEducation and experience guidelines:Bachelor's degree in Business/Management preferred; OR equivalent combination of education and experience2+ years of related experience and/or training in restaurant operations, finance, business, training and/or leadership; previous experience in business consultant role idealValid driver's license, vehicle insurance, and reliable transportation; clean motor vehicle reportZaxby's Franchising LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state or local law.PAY RANGE: $75,000 - $90,000