The Franchise Success Manager will play a crucial role in driving the success of our franchise partners by leveraging their expertise in Short-Term Rentals (STR), revenue management, marketing, sales, and operations. The ideal candidate will have a strong educational mindset, excellent communication skills, and a customer-centric approach. This role requires someone who can navigate difficult conversations with empathy and process-oriented solutions.

Responsibilities:

- Act as the primary point of contact for franchise partners, providing guidance and support in all aspects of their business operations including but not limited to:  

• Revenue Management: Analyze and optimize revenue strategies to maximize profitability for franchise partners, collaborating with SMEs for guidance on evolving best practices and innovative approaches.  
• Marketing and Sales: Aide in the execution of effective marketing and sales strategies to drive customer acquisition and retention, seeking input from marketing SMEs to ensure alignment with industry trends.  

• Operational Excellence: Ensure franchise partners adhere to operational standards and best practices to maintain consistent quality and efficiency, leveraging the expertise of operational SMEs for ongoing improvements.  

- Provide ongoing training and development to franchise partners, focusing on improving their skills and knowledge in key areas.  

- Foster a customer-first mindset, handling difficult conversations with empathy and professionalism while adhering to company processes.  

- Regularly monitor and assess the performance of franchise partners, identifying areas for improvement and implementing corrective actions.  

- Prepare and present detailed reports on franchise performance, revenue trends, and market insights to senior management.  

Requirements

• At least three (3) years of experience in franchise operations   

• Experience in planning, executing, and managing projects, ensuring completion within scope, timeline, and budget
• Strong background in property management or STR teams, with a focus on proactive problem-solving, customer service, and familiarity with HubSpot and Property Management Systems.
• Understanding budget management, financial reporting, and cost-control measures to support profitability. 
• Exceptional communication, interpersonal skills, and ability to navigate difficult conversations with empathy and professionalism. 
• Leadership capabilities with a commitment to team development, adaptability, and fostering a collaborative environment while maintaining attention to detail. Ability to manage multiple tasks effectively while meeting deadlines and maintaining a high standard of work. 
• Expertise in handling conflict or disagreements constructively, focusing on mutually beneficial solutions. 
• Comfort with adopting and utilizing new technologies and software tools to streamline operations and improve productivity. 
• Ability to identify inefficiencies in workflows and implement improvements that streamline operations and enhance productivity.

Compensation:

$80,000 - $85,000/year

Benefits

• Competitive Compensation  

• Health, Dental, and Vision Coverages  

• 401k with Match  

• Career advancement opportunities  

• All the equipment you’ll need to be successful  

• Join a team that truly lives their values  

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Grand Welcome is proud to be an equal opportunity employer (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. Differences are what make us better. We will ensure that all individuals with disabilities are provided appropriate accommodation to participate in the hiring process, perform core job responsibilities, and receive other benefits and privileges of employment. Please contact us to request accommodation.