About Bedford & Blooprint In France, our story is unique. Blooprint was founded in 2021 with a clear ambition: to help clients transform their planning processes from strategic thinking to hands-on implementation, combining agility, expertise, and innovation. In 2023, Blooprint joined forces with Bedford - one of Anaplan’s most awarded and respected partners in Europe. Together, we bring: Blooprint’s entrepreneurial energy and agility Bedford’s recognised excellence, maturity, and multi-country expertise A shared culture built on partnership, innovation, quality, humility, curiosity, and customer focus Our teams support clients across France and Europe in modernising planning with Anaplan, delivering high-impact solutions, and supporting adoption across organisations. Above all, we expect everyone at Bedford France to deliver Beyond the Expected, bringing insight, initiative, care, and high craftsmanship to every interaction. What “Beyond the Expected” means at Bedford Mindset Curiosity to dig deeper than the immediate requirement Humility to collaborate and continuously improve A genuine desire to deliver excellence Behaviour Identifying risks and opportunities early Bringing clarity in complex situations Communicating proactively - with no surprises Helping customers and colleagues succeed Acting with ownership and initiative Delivery High-quality Anaplan modelling and documentation Consistent reliability, rigour, and attention to detail Strong alignment with project governance End-to-end ownership of outcomes These behaviours are essential for success within Bedford France. Role Opportunity We are looking for a French Care Consultant to join our growing French consulting team. You will play an essential part in caring for the health of our growing Anaplan customer portfolio across the EMEA region. Reports to: Head of Customer CARE Location: France / Remote Direct Reports: n/a What to Expect Core Responsibilities Customer Experience: Oversee the full Care/MS process, from customer onboarding and engagement through to renewal, ensuring each stage is delivered to the highest standard Customer Engagement: Act as the primary point of contact for managed services customers, understanding their evolving business needs and ensuring their Anaplan solutions remain aligned Collaboration: Work closely with Bedford’s Professional Services Directors and Anaplan Business Partners to regularly review customer health and proactively identify potential churn risks Platform Management: Ensure Anaplan routines and maintenance tasks are completed on schedule, while also managing model access and security requirements as needed Troubleshooting & Support: Provide ongoing support for existing Anaplan models, including troubleshooting issues, optimising performance, and implementing functional enhancements Customer Intelligence: Maintain an up-to-date customer database with key contact details, use cases, and other relevant metrics to enhance service delivery Business Development: Contribute to the design, implementation, and continuous improvement of service offerings while staying informed about Anaplan’s latest functionalities Accountabilities and KPIs Project quality and successful delivery Customer satisfaction and adoption Adherence to governance and methodology Contribution to Blooprint/Bedford culture and collaboration Demonstrated Beyond the Expected behaviours A bit about you You naturally strive to deliver Beyond the Expected, combining sharp technical ability with commercial awareness and relationship-building excellence. Key Pre-requisites Full fluency in French (spoken, reading and written), strong English-speaking skills (C1) 2+ years of experience with Anaplan (minimum Level 3 Certification) demonstrating strong technical proficiency across all aspects of the platform Experience in planning, finance, supply chain, analytics, or consulting Strong analytical and problem-solving skills Excellent communication and interpersonal skills Customer-centric mindset, passionate about helping clients maximize their investment in Anaplan Exceptional time management and attention to detail, with the ability to manage multiple workstreams simultaneously Ability to learn quickly and adapt Team-oriented mindset with autonomy and initiative Alignment with Bedford/Blooprint values Desirable Skills Experience working in a SaaS, consultancy, or agile environment Ability to work in a multi-country context Our benefits Profit share based on company results Transportation and health insurance (Alan) covered 100% Access to EGYM Well Pass (formerly Gymlib) Restaurant vouchers via Swile Partial financing of childcare costs if needed Work from home allowance of €50 per month Salary Range €48k-70k depending on experience and technical level. Company policy statementPlease further note that to protect the company’s legitimate business interests, and the interests and wellbeing of current staff, the company reserves the right to lawfully undertake proportionate pre-employment checks and ongoing diligence both before the commencement of your employment and periodically during your employment.