Front Desk Associate Beckley WV Hotel

Front Desk AssociateThe Front Desk Associate is responsible for providing exceptional customer service to all guests and ensuring smooth operations at the front desk. This is a fast-paced, individual contributor role that requires strong communication, organization, and multitasking skills. The Front Desk Associate will serve as the first point of contact for guests, providing a welcoming and professional experience.Compensation & Benefits: This is a full-time position with a competitive salary and opportunities for professional growth and advancement within the company.Responsibilities:Greet and check-in guests, ensuring all necessary information is collected and accurately entered into the systemHandle cash and credit card transactions, balancing the cash drawer dailyAnswer phone calls and respond to inquiries in a timely and professional mannerAssist with reservations and cancellations, ensuring accuracy and adherence to hotel policiesServe as a knowledgeable resource for guests, providing information about the hotel amenities, local attractions, and eventsHandle guest complaints and resolve issues promptly and to the satisfaction of the guestComplete daily administrative tasks, such as filing, data entry, and preparing reportsKeep the front desk area clean and organized at all timesCollaborate with other hotel staff to ensure a seamless guest experienceOther duties as assigned by the Front Office ManagerRequirements:High school diploma or equivalent; college degree in hospitality management preferredMinimum of 1-2 years of front desk or customer service experience in the hospitality industryExcellent communication and interpersonal skillsProficient in Microsoft Office and hotel reservation systemsAbility to work flexible schedules, including evenings, weekends, and holidaysStrong attention to detail and ability to multitask in a fast-paced environmentMust be able to stand for long periods of time and lift up to 25 poundsKnowledge of local area and attractions preferredEEOC Statement: VP Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other legally protected category. We are committed to creating an inclusive and diverse workplace for all employees.