Job Title: Front Desk Clerk

Work Location: Cullman AL

Job Type: Full time

Job Description:

Position Summary:
The main function of the Front Desk Agent is directly responsible for the prompt, efficient, and courteous check-in and check-out of guests. He or she is to ensure efficient communication with team members, vendors, and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests. He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures. The Front Desk Agent is responsible for collecting monies for services rendered during a guest's stay, and for meeting many other guests' needs during their stay.

Experience & Education:

• 1 to 2 years of experience in a hotel or a related field preferred
• High School diploma or equivalent required
• College coursework in related fields helpful
• Previous customer service experience is strongly preferred.
• Ability to work with various types of equipment such as computers, Credit Card Authorization machines, projectors, copiers, scanners, other office equipment, telephones, and two-way radio.
• Ability to work with Microsoft Office products and various other software programs.

Requirements: Work Environment Ability to work:

• Under variable temperature conditions
• Under variable noise levels
• Indoors
• Around dust and or mite hazards
• Long hours are sometimes required.

Physical Requirements:

• Light work Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to bend, stretch, twist, or reach with your body and arms
• Must be able to stand and/or walk for lengthy periods

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Multi-Lingual skills helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Check guests in and out of the hotel
• Confirm payment method at check-in and obtain full payment at check-out
• Log all requests and confirm completion
• Direct guests to daily functions within the hotel
• Review PMS inventory and house count for availability and rates
• Book reservations for the day of arrival or future stays
• Balance and prepare individual paperwork for the closing shift
• Balance bank daily (which includes counting bank before beginning a shift and after the shift closes)
• Maintain and market special guest programs
• Handle incoming/outgoing calls
• Take and deliver messages
• Be familiar with guest privacy
• Provide information about the hotel
• Know emergency procedures
• Know VIP procedures
• Run copies and charge guests as needed
• Send faxes, Emails, and charge as needed
• Run daily arrival reports and annotate guest reservations/inform the team of special requests
• Review changes in Policy and Procedure
• Distribute faxes, Emails, packages, and mail to guest services for delivery, or inform guests of receipt
• Stock and clean workspace for the next shift
• Distribute billing reports to hotel outlets
• Prepare key check inventory
• Block bus tours and notify Housekeeping
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Non-Essential Duties:

• Other duties as assigned.

Front Desk Clerk