Front Desk / Guest Service Associate

Job TitleThis position is responsible for providing a lasting and engaging phone and in person experience for our guests by booking reservations, confirming reservations, and handling guest concerns.A Day in the LifeDeescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.Handles confidential information, including guest contact information, with a high degree of integrityBooks guests reservations accurately and efficiently while providing an excellent guest experienceConfirms reservations by calling guests 1-2 days before the guests reservationIdentifies new guests and creates new guest profiles by acquiring guests contact information and explaining center policies, such as the medication and late policyAnswers guests questions and provides necessary resources for the guest to find answers in the future.Ensures desk area and equipment are clean and in good working order at end of shift.Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.What Sets You ApartAbility to be friendly and engaging on the phone with guests.Ability to focus on phone calls in a fast paced environmentAbility to handle escalated calls with confidence and professionalism.Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.Ability to prioritize work effectively.Strong verbal communication skills.Ability to receive constructive feedback from team and managementMust be able to work well with the team.Must be dependable and reliableMust have flexibility to meet shift requirementsMust be a team player and pick up shifts, if neededEducation and ExperienceHigh school diploma required. 1-3 years of experience in a call center or retail environment preferredCompensation$15.92 per hour plus bonus and incentives