Front Desk/Receptionist

Studio AdvisorBODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! BODYROK is a rapidly growing company looking for like-minded fitness enthusiasts. At BODYROK we are committed to our mission of helping people--team members and members alike--to become the best version of themselves. We're looking for committed and dedicated individuals to help grow our business so that we can share the promise of BODYROK with more people.The Studio Advisor provides customer service support to studio members and guests and supports the instructors in creating an overall positive environment for our community. As our Studio Advisor, you'll generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases. Additionally, you are expected to:Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and execute the team member basics of being on time and complying with the dress code.Assist members/guests in person when they are in the studio and over email as inquiries come in.Keep a clean and orderly studio by maintaining bathrooms, changing rooms, towels/laundry, and trash.Initiate tasks and perform duties without direction/micromanagement.Monitor incoming emails and ensure proper check-in procedures are followed.Essential Duties & Responsibilities:Member and Guest Check-in Compliance Greet all incoming members and guestsEnsure all check-in procedures are followedThank guests for coming as they exitSales Create new business internally through member promotions, referrals, and inquiriesPromote specials to current and future guestsReach out to existing and potential members via email for sales opportunitiesReconcile and report all incoming and outgoing transitionsCustomer Service & Operations Tour potential members through the studio and connect guests to the facility, equipment, services, and amenitiesHandle member service issues including change of address, electronic funds setup or change, and questions regarding billings and paymentsRegular communications through the Daily Comms LogInput issues into the Work Order Request Log (depending on the issue)Promote and sell merchandiseKeep the front desk area and entryway clutter-free, orderly, and cleanPerform general cleaning duties to include hourly bathroom room and studio checksFollow up with members who have enrolled to ensure we are exceeding expectationsProvide the highest level of customer service possible when communicating and interacting with guestsQualifications:1-2 years of customer service or sales experience preferred1-2 years MindBody software experience preferredCompetitive drive to succeed in commission sales and performance based cultureExcellent customer service skillsKnowledge of sales practices and techniquesIndependent, self-starter with strong organizational skillsBasic computer skillsStrong communication skills in both oral and writtenOrganized and detail-orientedFriendly, warm, compassionate, and welcoming personalityEasy to talk to and comfortable around new peopleMust be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)Certifications / Educational Requirements:High School Diploma or GED requiredPhysical Requirements:The employee occasionally sits, walks, kneels, and reaches with hands and armsAbility to lift and/or move up to 75 lbs.Work Environment:While performing the duties of this job, regularly exposed to moving mechanical partsThe noise level in the studio environment is loudMust be comfortable interacting with people and making them feel welcomeCompensation: $15.00 - $18.00 per hourBODYROK offers high-intensity, low-impact workouts that tone, sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized, problem-solvers, demonstrate excellent interpersonal skills, and have a passion & excitement for our brand. We are seeking enthusiastic, service-oriented, hardworking individuals to work in our fast-paced studios. Let's ROK!