Front Desk Staff

Front Desk AssociateConsona | Patient Experience | Delafield, WI | Part-Time, On-SiteSchedule: 2 days per week | Compensation: Competitive, DOEWHAT WE'RE ABOUTConsona is a premier plastic surgery and aesthetics practice built on physician excellence and deep patient relationships. We have grown through the trust our patients place in us — and that trust is the foundation everything else is built on.Consona operates within the Lineage network — a platform for plastic surgery and aesthetics practices that provides infrastructure, systems, and scale so physicians can stay focused on patients.What drives us:— Community First: Consona was built on relationships. Word of mouth is our heritage — and the standard every other channel has to earn.— Brand Integrity: We are a premium practice. Every touchpoint — online or in person — reflects that. We do not cut corners on how we show up.— Growth with Purpose: We grow because our patients trust us. The patient experience is the filter every operational decision runs through.THE ROLEThe Front Desk Associate is the first person a Consona patient sees and the last voice they hear before they leave. You set the tone for the entire visit. On your two days, you own the front of house — greeting patients, managing the schedule, handling phones, processing payments, and keeping the practice running smoothly.WHAT YOU'LL OWN— Greet every patient warmly and professionally — the visit begins the moment they walk through the door— Manage patient check-in and check-out accurately and efficiently, including intake paperwork and consent documentation— Answer inbound calls and return messages promptly — every patient deserves a same-business-day response— Own the daily schedule on your days — confirm appointments, manage cancellations, fill open slots from the waitlist, and flag conflicts before they become problems— Collect and process patient payments at time of service; reconcile end-of-day transactions accurately— Maintain accurate and complete patient records in the EMR— Route clinical questions to the appropriate provider or medical staff immediately — no delays— Ensure the waiting area and front desk are clean, organized, and on-brand at all times— Open and close the practice per standard operating proceduresWHAT WE'RE LOOKING FOR— 1+ year of front desk, receptionist, or patient-facing customer service experience — medical or aesthetics setting preferred— Professional, warm, and composed — you represent the practice in every interaction— Organized and detail-oriented — schedules are accurate, payments are correct, and records are complete— Reliable and punctual — part-time means the team depends on you fully on your days— Comfortable with EMR and scheduling systems; willingness to learn our platform— Discreet with patient information — HIPAA compliance is non-negotiableWHAT YOU'LL GAIN— Competitive hourly rate, DOE— Flexible part-time schedule — 2 days per week— Discounts on Consona aesthetic services and treatments*— A team environment where the standard is high and the work is meaningful