Retail Store ManagerFront End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.Essential Duties and Responsibilities:Implement customer service policies and procedures and communicate customer service standardsDirect the daily operations of the customer service teamPlan, prioritize and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaints, track customer complaint resolution, and handle complex and escalated customer serviceIdentify and implement strategies to improve quality of service, productivity and profitabilityCoordinate with company management to support and implement growth strategiesCoordinate and manage customer service projects and initiativesEnsure budget requirements are metEvaluate and performance manage staffIdentify and address staff training and coaching needsBalance cash drawer, and prepare deposit for financial institutionBasic accounting functionsAdditional duties, as assignedRequirements & Qualifications:Prior customer service and supervisory experience is essentialMust possess in-depth knowledge of customer service principles and practicesMust possess strong work ethic and interpersonal skillsBasic computer skills and product knowledgeMust be able to work a flexible scheduleAbility to:Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented mannerEffectively communicate with customers and employees, in-person and over the phoneDemonstrate initiative and effective problem-solving skills within the scope of the positionMaintain a pleasant and calm disposition under stressPhysical Requirements:The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.