Front Office Agent

Loews Miami Beach Hotel Front Desk PositionA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.Job SpecificWelcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requestsObtain necessary credit and payment information from guestsProvide check cashing and foreign currency conversion for hotel guestsCoordinate with other hotel departments to satisfy guest requestsProvide detailed information about hotel facilities and operating hoursAdhere completely to all Loews Hotels Star Service StandardsSell rooms in accordance with Front Desk sales strategiesReceive and transmit guest messagesPerform check-out and cash handling activities in accordance with all hotel cashiering and credit policiesDistribute and coordinate completion of SQS survey cards during guest check-outRead Group Profiles and Banquet Event information on a daily basisMaintain the cleanliness and excellent condition of equipment and work areaOther duties as assignedMaintains clean and excellent condition of Front Desk areaMaintains proper stock of all supplies in Front OfficeExecutes emergency procedures in accordance with hotel standardsNotifies appropriate individuals and departments of any problems or unusual matters of significanceAttends all appropriate hotel meetings and training sessionsIs polite, friendly, and helpful to guest, employees and managementGeneralThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:General knowledge of hotel departmentsExcellent communication skills oral and writtenExcellent guest service skillsKnowledge of computer programs utilized in property managementAble to work a flexible schedule, including weekends and holidaysMust be able to stand for an eight-hour shift