Front Office Specialist and Medical Assistant- West Outpatient Behavioral Health Clinic

Front Office Specialist and Medical Assistant – TriHealth Outpatient Behavioral Health – Up to $1,000 Sign On Bonus At TriHealth Behavioral Health Services, our hybrid Front Office Specialist/Medical Assistant plays a vital dual role in supporting the wellbeing of children, teens, and families. This position blends compassionate front‑line service with hands‑on clinical support—you’ll welcome patients, coordinate appointments, and ensure smooth clinic operations, while also assisting clinicians with patient preparation, gathering key information, and helping families feel informed and comfortable. If you’re organized, caring, adaptable, and passionate about making a meaningful impact in behavioral health, this role offers the perfect balance of patient interaction, teamwork, and purpose‑driven work. We offer career growth opportunities, a comprehensive benefits package, and competitive pay based on level of education and experience. Job Overview This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. It is cross‑trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care. Location North – TriHealth Evendale Medical Office Building, 3147 Glendale Milford Rd, Cinti 45241 West – TriHealth Physician Partners, 6331 Glenway Avenue, Cinti 45211 Work Schedule Full‑Time (80 hours bi‑weekly) No Holidays! Incentives & Benefits In addition to a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement—this role offers competitive pay based on education level and experience. This position is also eligible for up to a $1,000 Sign On Bonus. Job Requirements High School Degree Registration Check in triage Vitals Charge entry EKG Filing and Medical Records 1–2 years experience in a related field Job Responsibilities Accurately document all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record. Support QI processes and be knowledgeable about the QI process and its application per quarter per disease. Analyze Fast Claim Report daily, make corrections, and proactively coordinate information to the billing company. Schedule patient for next visit at time of checkout, while maintaining front office professional appearance. Follow JCAHO, HIPAA protocols. Appropriately triage patient calls and ensure proper disposition of calls to meet patient needs. Notify physician with emergency complaints and demonstrate competency in clinical care protocols including 911 and HIPAA. Access to patient information limited to what is necessary to perform the job. Demonstrate proficiency in front office procedures: collect co‑pays, answer phone prior to voicemail, record payment and provide receipts, correctly register patient demographics, validate demographics per visit. Notify patient of balance and offer payment plan process. Copy insurance cards. Assist with medical procedures on adults and children, maintain annual competencies, record vital signs, weight, height, head circumference per visit. Maintain patient’s right to privacy, dignity and respect in both the performance of medical procedures and appropriate use of the medical record. Handle patient complaints and refer to manager as appropriate. Working Conditions Climbing – Rarely Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Kneeling – Occasionally Lifting 50+ Lbs. – Rarely Lifting Pulling – Rarely Pushing – Occasionally Reaching – Rarely Sitting – Consistently Standing – Rarely Stooping – Occasionally Talking – Consistently Use of Hands – Consistently Color Vision – Occasionally Visual Acuity: Far – Frequently Visual Acuity: Near – Consistently Walking – Frequently #J-18808-Ljbffr