Fulfillment Lead

Pay: $19 - $20 per hour
Position: Fulfillment Lead
Location: Hagerstown, MD 21740

About the Team:
The Fulfillment team is responsible for outbound operations such as D2C Order
fulfillment—picking and packing—and other related Special Projects. Your role
with this group will extend to applying leadership and technical skills in each
region and establishing effective operational control.

Key Responsibilities:
 -Lead & assist a team of 15 – 20 Associates in the department of fulfillment
packing and oversee all finished good labelling, packaging, and case sealing
procedures in an efficient manner that complies with regulations and SOPs
 -Oversee Quality Control and reporting over order management and assist
with queries in order fulfillment.
 -Assisting the Supervisor in achieving KPI’s such as On-time Shipping rate,
-Pick/Pack Efficacy, and Employee Standards over Fulfillment by leading the
team of associates to obtain daily goals
 -Utilize Warehouse Management Software to analyze the replenishment
level concerning the SKU and restock if needed
 -Oversee day-to-day assignments of Packing/Picking Associates
 -Assist with staff onboarding and training new hires
 -Ensure cleanup of work areas and equipment, and removal and proper
disposal of debris and packaging waste

Basic Qualification:
 -High School diploma or equivalent
 -1+ years’ experience in Picking, Packing, Bulk Area, and, if possible, Value-
Added Service.
 -Work with other departments to incorporate real-time updates and
regulate the process according to instructions and situations.
-Experience with Microsoft tools (Intermediate Level) and Google Sheets, or
willingness to learn if needed
 -Ability to work with the team and handle multiple tasks.
 -Excellent verbal and written communication skills & detail-oriented
 -Preferred Bilingual with English and Spanish

Working Conditions:
 -Ability to work scheduled shifts, including overtime work, and/or weekends
based on business needs
 -Lift up to 30lb without restrictions
 -Ability to stand and walk continuously during and up to designated shift
hours
 -Ability to adapt to change