Full-Time Onsite Pharmacy Tech/Patient Copay Support Representative

Required Education and ExperienceHigh School Diploma or GED required.Working knowledge of U.S. healthcare insurance concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums, along with general pharmacy and healthcare terminology.Strong interpersonal, communication, and customer service skills, with the ability to remain calm and professional during sensitive or difficult interactions.Comfort with technology and the ability to navigate multiple applications, databases, CRM tools, and dual monitors while maintaining an effective voice interaction.Ability to multitask, follow established procedures, document accurately, protect confidential information, and escalate issues appropriately.Preferred Education and ExperienceOne to two years of experience in a pharmacy billing call center, retail pharmacy, medical front office, or healthcare-focused customer service environment.Active state Pharmacy Technician registration/licensure and national certification such as CPhT/PTCB or equivalent.Spanish/English bilingual capability.Additional post-secondary education or healthcare-related training.