About Us:
TOPTIER Funeral Funding is the most innovative and client-focused funding company in the funeral profession. We provide fast, accurate life insurance assignment funding to funeral homes across the country—setting the standard in speed, transparency, and customer service.

We're growing fast and looking for an exceptional Funding Concierge to join our high-performance team in Tampa Bay. If you're detail-oriented, people-focused, and a natural problem solver, we want to hear from you.

What You'll Do:
As a Funding Concierge, you’ll play a vital role in ensuring funeral homes and families receive timely funding while providing top-tier communication and follow-up. Your responsibilities will include:

• Communicating directly with funeral professionals and families regarding claim status

• Collecting and reviewing assignment documentation

• Following up with insurance companies to confirm claim receipt, documentation, and payment status

• Providing empathetic, accurate, and timely support by phone, email, and CRM

• Documenting all claim activity and updates in our internal system

• Supporting the Funding team with claim submissions and verification processes

• Managing multiple open claims at once, tracking timelines and follow-up schedules

• Helping create a seamless, concierge-level experience for all partners

What We’re Looking For:

• Strong communication skills with a calm, clear, and professional tone

• Experience with insurance claims or customer service a plus

• High attention to detail and accuracy

• Self-motivated with the ability to prioritize and multitask

• Comfortable working in a fast-paced, mission-driven environment

• Empathy, integrity, and a desire to help others

Why Join TOPTIER?

• Competitive pay at $20–$30/hr based on experience

• Flexible options: full-time and part-time roles available

• Growth opportunities in a rapidly expanding company

• Work that matters: you’re helping families during life’s most difficult moments

• Team culture that rewards excellence and supports your success

• Office located in Tampa Bay with a supportive and collaborative atmosphere

How to Apply:
If you're ready to join a company that values your voice, respects your time, and gives you purpose-driven work, apply today with your resume and a brief note on why you’re a great fit.