FusionPKG Technical Onsite Operations Specialist

FusionPKG Onsite Operations SpecialistThe FusionPKG On-Site Operations Specialist is responsible for supporting CM relationships and operational execution across a limited network of contract manufacturing partners. This is, above all a service role, providing a critical link between FusionPKG internal cross-functional teams and external manufacturing partners to ensure service reliability, cost efficiency, and quality compliance. The ideal candidate is a highly collaborative self-starter. This individual is highly conscientious and organized, ensuring manufacturing partners have the information, support, and quality guidance necessary to deliver exceptional service and product quality.Key ResponsibilitiesCM Support - OPSServe as the on-site contact for assigned contract manufacturing partnersSupport the Associate Manager of Operations and Logistics Manager with on-site issue resolution surrounding production, shipping/receiving, and inventory roadblocks or data discrepanciesProactively ensure contract manufacturing partners receive timely, accurate, and actionable information required to successfully execute production. This includes:In-person turnover of packaging and formulation samples for quotation and operational feasibility confirmationIn-person review of final artwork files prior to component productionRegular updates to CMs regarding packaging or artwork updates that could impact productionPhysical and digital IQC standardsFacilitate the timely turnover of line trial specifications, as well as final fill and assembly SpecificationsPrecise and accurate documentation within the FusionPKG Salesforce system of all information turnover to CMs and FusionPKG teamsEscalate and support rapid communication and resolution of manufacturing constraints, supply interruptions, quality concerns, and operational risks.Build trust with manufacturing partner teams by proactively providing updates and documents well within lead time. Champion timely responses to CM questions and roadblocks.CM Support - Quality & ComplianceServe as the on-site contact for Quality Assurance, Regulatory, and R&DCollaborate with FusionPKG and CM Quality teams to ensure alignment in quality processes, required documents, and expectations.Collaborate with FusionPKG Lab and Regulatory to ensure all questions and follow ups for CM R&D Lab have been quickly and completely addressed.Partner with Quality and Manufacturing teams at both FusionPKG and CM to investigate product deviations, non-conformances, customer complaints, audit findings, and out-of-specification results.Partner with Quality teams during escalation events to minimize business disruptions and customer impact.Support change control processes involving formulations, packaging components, raw materials, manufacturing processes, and specifications.Promote a culture of quality ownership, compliance, operational excellence, and continuous improvement across the external manufacturing network.Relationship ManagementBuild and maintain collaborative relationships with key stakeholders both internally and externally.Support cross-functional teams and contract manufacturers to achieve shared business objectives.QualificationsThis is not a remote role. The candidate is ideally located in the Paramus, NJ area for flexible attendance between the Fusion Lab in Paramus, NJ and local CMsDriver's licenseBachelor's degree in supply chain, Engineering, Operations Management, Business Administration, or related field preferred3 years of experience in contract manufacturing, filling, blending, packaging, supply chain, or manufacturing operations preferredExperience in Cosmetics, Beauty, Personal Care, Consumer Packaged Goods (CPG), or related industries preferredAptitude and willingness for growth within the specific areas of manufacturing operations, quality processes, supply chain processes, and external partner relationshipsOrganized and proactive in supporting cross-functional projects and operational requirementsExperience with SAP, Oracle, Dynamics, Salesforce, or similar ERP and reporting tools