Gateway Agent

• Manage processes, documentation, and terminology associated with international shipping from purchase order issuance through cargo delivery.
• Prepare, process, and assemble required documentation for air, Less-than-Container Load (LCL), and Full Container Load (FCL) shipments.
• Ensure shipping documentation is accurate and provided to carriers, customers, and agents in a timely manner.
• Coordinate shipment activities according to established standard operating procedures (SOPs).
• Submit Shipper's Letter of Instructions (SLIs) to carriers and process ocean export bills of lading and other required documentation.
• Track shipments, provide shipment updates, process pre-alerts, and support invoicing activities.
• Create, maintain, and update shipment information in Navisphere while ensuring data accuracy.
• Maintain accurate consolidation-level data, including routing, eManifest status, Incoterms, and supporting documentation.
• Use industry knowledge, critical thinking, and problem-solving skills to address internal and external shipment challenges.
• Communicate clearly and effectively with overseas offices, agents, customers, carriers, and outside vendors to support the smooth flow of shipments.
• Build and maintain positive working relationships with team members and business partners.
• Perform work in accordance with applicable local and global laws, regulations, policies, and procedures.
• Complete additional duties as assigned based on business and team needs.

• High school diploma or GED.
• 13 years of global freight forwarding experience.
• Proficiency with Microsoft Office programs.
• Ability to effectively manage multiple priorities and deadlines.
• Strong attention to detail and commitment to accurate documentation.

• Associate or bachelor's degree from an accredited college or university in a related field.
• 24 years of gateway operations or shipment consolidation experience.
• Strong written and verbal communication skills.
• Excellent prioritization, organization, and multitasking skills.
• Strong customer service and follow-up skills.
• Critical-thinking, flexibility, and problem-solving abilities.
• Ability to adapt to changing tasks and customer needs.
• Ability to work effectively in a fast-paced, deadline-driven office environment.
• Commitment to contributing to a diverse and inclusive workplace.

Our promise is simple. DAHL has proven year after year that we are flexible, consistent and easy to work with, which is why our clients and consultants have stayed with us, and we've continued to grow throughout the years.

Our clients know they can depend on our efforts, as we hold their priorities in high regard. We genuinely care about each and every relationship and promise to work with the utmost of respect, integrity and high energy, as we continually strive to build long-term relationships.