Under broad supervision, provides system and user support for 3rd party enterprise systems.

Note: Candidates for this position must be local to the Atlanta area

Job Summary:
Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff.
Qualifications:
High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

Note: Candidates for this position must be local to the Atlanta area

Note: This position requires one day onsite per week.

Additional Qualifications

Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.

Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.

Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.

This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.

Technical Skills experience and knowledge which include the following:

Java or Other programming language
JavaScript
Groovy Script
XML
SQL
PL SQL
Oracle databases
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Technical front end and back end 3rd party software support	Required	7	Years
Agile Assets/Trimble Asset Management System Support	Highly desired	5	Years
JavaScript and Groovy Script	Required	5	Years
Database development with MS SQL and Oracle and knowledge of Oracle PL/SQL, and T-SQL	Highly desired	5	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate's email address?
Question3	If selected for engagement, your candidate's hourly $$$ must be at least $$$. Your candidate can be paid more; however, the hourly SRP Rate cannot $$$ $$$. Do you agree to these requirements?
Question4	The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?
Question5	This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question6	If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?
Question7	This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis. Preference will be given to candidate local to Atlanta Metro area / State of Georgia. Indicate if candidate has full-time residency within the Atlanta Metro area, within the State of Georgia, or if candidate resides outside of the State of Georgia. Do you agree to this requirement?
Question8	Preference will be given for candidates who are US Citizens, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD). Indicate if candidate citizenship or visa status is a US Citizen, Permanent Residence Card, EAD, H1B, or Other. Do you agree to this requirement?
Question9	This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding. Travel will be at no expense to GDOT in order to obtain your candidate's computing equipment and ID/Security badge. Do you accept this requirement?
Question10	GDOT will not be providing any raises within the first 2 years. After that point the rate increase will be based on performance and budget dependent. Do you accept this requirement?
Question11	While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Do you accept this requirement?