General Manager Apply
Tishman Speyer (the Company) is a leading owner, developer, operator and fund manager of first-class real estate around the world. The Companys successful business model relies on a strong team that can execute across many disciplines, integrating acquisitions, development, finance, leasing, design, construction, property management, and portfolio management. Tishman Speyer is active across the United States, Europe, Latin America and Asia, building and managing premier office, residential and retail space in 27 key global markets for industry-leading tenants. The Company has acquired, developed and operated a portfolio of over 182 million square feet with a total value of approximately $96 billion spread over 419 assets. The gross value of the Companys current portfolio is $48 billion.
Tishman Speyer places a strong emphasis on innovation in the real estate space. The Company is a leader in pioneering and investing in real estate technology and has recently launched two exciting initiatives: ZO. and Studio. ZO. is a leading amenities platform that provides a comprehensive suite of wellness, lifestyle and corporate services to corporate tenants and their employees. Studio by Tishman Speyer was founded in 2018 and offers flexible and welcoming workspaces across the U.S. and Brazil. Our friendly, energizing, and beautifully designed spaces include flex desks, spacious private offices, shared lounges and common areas, premium amenities, a variety of meetings rooms, plenty of phone booths, and more. Our members love the flexibility they find with Studio, backed by Tishman Speyers 40 years of expertise.
The Position:
The General Manager is responsible for providing functional leadership to our property ATX Tower, in Austin. S/he will lead and manage the Property Management and Studio teams with the goal of providing the highest quality service experience to establish and foster long-term customer relationships.
As the leader of the space, s/he will oversee all strategic and day-to-day tasks to ensure operational success and help make the members experience the best that it can be. The candidate will lead the team to build an engaged and connected community. S/he will focus on hospitality and events to create personal connections with all members and tenants. S/he will own all financial aspects and work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.
The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.
Key Responsibilities:
Hospitality / Leadership:
- Lead the Property Management (PM) and Studio teams to provide a best-in-class customer-focused experience throughout the property inclusive of residential portion of building utilizing our third-party manager.
- Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management.
- Understand customer business needs and leverage our platform to solve their real estate challenges.
- Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
- Direct development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
- Accountable for driving overall amenity engagement
- Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
- Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement
Operations:
- Develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners. Combine with residential portion of the asset.
- Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.
- Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations.
- Participate as a stakeholder in design development for construction of pre-built and landlord-built customer spaces
- Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
Hospitality & Events
- Provide proactive, warm service that goes above and beyond to keep members happy
- Oversee development of community initiatives and event strategy designed to create connections between members (i.e., member intros, networking, engaging & fun events)
- Develop innovative ways to surprise and delight members to create a unique experience
- Meet regularly with senior member stakeholders to discuss objectives and gather feedback
- Oversee event budget to ensure it is maximized by increasing partnerships to decrease spend
Finance
- Own the monthly profit and loss statement. Oversee all budget lines to ensure the business is operating as projected, track all expenses, and discuss monthly P&L with business leaders
- Review accounts payable invoices and identify trends and ways to reduce costs
- Consistently analyze spend to determine ways to cut costs while still maintaining standards
- Conduct monthly bill run, ensuring accurate invoices produced and distributed on time
- Oversee all accounts receivable and ensure member invoices are paid each month
About You:
Qualifications:
- 5+ years of experience in a similar role within real estate or the hotel industry
- Bachelors degree required. (with a focus on hospitality or real estate preferred)
- Financial management and business operations experience required
- Prior hospitality experience preferred
- Strong Microsoft Office skill set
- Ability to travel between floors and buildings in order to effectively communicate with the team and customers
Critical Competencies for Success:
- Experience managing a multi-layered team
- Takes initiative and is proactive leader always focused on continuous improvement
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational and project management skills
- Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
- Eager to be a part of a fast-paced and dynamic work environment
Community-Focused Requirements:
- Aims surpass expectations, not just get the job done but go above and beyond
- Acts as a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks
- Always asking his/herself and others how we can make things better and actively seeking out feedback to improve own performance, team, and the building community
- Rolls up his/her sleeves because no task is too big or too small acts team player and willing to help with any task
- Puts customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty
- Makes all tenants and members happy in each interaction so they walk away with a smile
- Makes great efforts to build relationships with the entire building community including members, fellow ambassadors, partners, vendors, and building management
- Onsite presence is required for this position.
Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by sending an email to RecruitingAccommodations@tishmanspeyer.com
