Job Title: General Manager

Location: On Site - Big Bear Lake, California, United States

Salary: $85,000-$90,000 + Bonus

Skills: Hospitality Management, Budget Oversight, Revenue Growth, Team Leadership, Guest Service

About the Hospitality Company / The Opportunity:

Join a well-established leader in the hospitality industry, dedicated to delivering exceptional guest experiences in a dynamic mountain resort environment. This opportunity offers an experienced hospitality professional the chance to lead a service-oriented team and oversee daily operations at a highly regarded property in Big Bear, California. As General Manager, you will be at the forefront of guest service, operational excellence, and revenue growth, playing a key role in shaping the property's reputation within a rapidly evolving market.

Responsibilities:

• Oversee all day-to-day operations, including front desk, housekeeping, maintenance, and guest services.
• Ensure consistent delivery of exceptional guest experiences and maintain high online reputation scores.
• Manage full property P&L responsibility, including budgeting, expense control, and financial reporting.
• Drive revenue through occupancy, ADR, and booking channel strategies.
• Recruit, hire, train, and develop on-site staff; establish performance standards and accountability.
• Foster a positive, team-oriented work culture and effectively manage seasonal staffing requirements.
• Partner with ownership on revenue management and marketing initiatives; optimize OTA and direct booking channels.
• Coordinate preventative maintenance programs and oversee vendor relationships, ensuring compliance with all regulations and safety standards.

Must-Have Skills:

• 5+ years of hospitality management experience (preferably in boutique hotel, lodge, or resort settings).
• Strong track record managing budgets and driving revenue outcomes.
• Proven operational leadership with hands-on management style.
• Excellent communication and problem-solving abilities.
• Experience overseeing guest service excellence and maintaining property standards.
• Familiarity with property management systems (PMS) and revenue platforms.
• Ability to lead, motivate, and develop on-site team members.

Nice-to-Have Skills:

• Experience with seasonal resort operations or mountain destination markets.
• Background managing OTA relationships and optimizing booking channels.
• Direct experience engaging with local tourism boards or business community partnerships.
• Ability to identify and implement strategies for increasing direct bookings.
• Knowledge of preventative maintenance programs and vendor management practices.