A Bojangles Assistant General Manager (AGM) plays a crucial role in supporting the daily operations of a Bojangles restaurant. The Assistant General Manager works under the General Manager's direction, assisting with managing the team, maintaining operational standards, and ensuring customer satisfaction. Below is a breakdown of the typical responsibilities and qualifications:

Key Responsibilities:

1. Operations Management:
• Assist the General Manager in overseeing the daily operations of the restaurant.
• Ensure all processes are in place to provide high-quality food and excellent customer service.
• Monitor product quality, inventory, and cleanliness of the restaurant.
• Help with ensuring food safety and compliance with health regulations.
2. Team Leadership:
• Supervise and train team members to ensure they perform tasks correctly and provide excellent service.
• Support staff in achieving productivity goals and maintaining a positive working environment.
• Handle scheduling and timekeeping to ensure the restaurant operates efficiently.
• Motivate and inspire employees to create a high-energy, team-oriented culture.
3. Customer Service:
• Monitor and address customer complaints or concerns, ensuring swift and satisfactory resolutions.
• Ensure a welcoming atmosphere for guests, maintaining high levels of customer satisfaction.
• Lead by example in delivering exceptional customer service.
4. Financial Accountability:
• Assist in controlling costs and maximizing profitability by monitoring sales and expenses.
• Help with the management of labor costs, inventory, and food costs.
• Assist in cash handling and ensure accurate cash deposits.
5. Health & Safety Compliance:
• Ensure compliance with food safety regulations, including proper handling, storage, and sanitation.
• Enforce workplace safety standards to reduce accidents and maintain a safe environment for both employees and customers.
6. Administrative Duties:
• Assist the General Manager with administrative tasks such as payroll, inventory tracking, and ordering supplies.
• Help in preparing reports related to daily performance, sales, and other key metrics.

Qualifications:

• Experience:
• Previous restaurant or management experience, typically 1-3 years, is preferred.
• Experience in leadership or supervisory roles is a plus.
• Skills:
• Strong interpersonal and communication skills.
• Ability to lead, motivate, and develop a team.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong organizational and time-management skills.
• Education:
• A high school diploma or equivalent is required.
• College degree or relevant coursework may be preferred.
• Physical Requirements:
• Ability to stand for long periods, lift items up to 50 lbs, and work in a fast-paced environment.
• Other Requirements:
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Career Growth:

An Assistant General Manager at Bojangles has the potential for advancement into the General Manager position or other roles within the company's management structure.

This role requires a high level of organization, leadership, and commitment to customer service to maintain the success and efficiency of the restaurant.