General Manager

Confidential Search | Operations & TransportationA well-established organization in the transportation and logistics industry is seeking an experienced General Manager to lead a local operation.This is an opportunity for a hands-on, people-first leader who thrives on developing teams, building strong customer relationships, driving operational excellence, and taking ownership of financial performance.Key ResponsibilitiesOwn the overall performance, operations, and results of the local operation.Lead, coach, mentor, and develop a diverse team across operations, dispatch, fleet, maintenance, safety, and administration.Build a customer-focused culture centered on service excellence, strong partnerships, and customer retention.Develop and execute operating plans aligned with broader business goals and objectives.Manage budgets and participate in annual operating plans, forecasting, and business reviews.Develop short- and long-term strategies to drive revenue growth, profitability, and operational performance.Take ownership of the operation's P&L and financial results.Partner with regional leadership to address operational challenges, resource needs, and business priorities.Build and maintain strong relationships with customers, employees, community organizations, vendors, and business partners.Regularly review service quality and operational performance and identify opportunities for improvement.Establish and maintain a strong culture of safety, accountability, and high-quality service.Identify safety and operational risks and take appropriate corrective action.Support business development and sales initiatives, including proposals, customer growth, and new business opportunities.Lead by example with integrity, professionalism, accountability, and strong ethical business practices.Perform other duties and responsibilities as needed.QualificationsBachelor's degree in Business Administration, Management, or a related field OR 10+ years of comparable experience; MBA preferred.3+ years of supervisory or management experience with P&L oversight.Demonstrated success leading, developing, and retaining high-performing teams.Proven ability to deliver strong customer service, safety, and operational results.Strong financial, business planning, analytical, and problem-solving skills.Experience managing customer relationships and resolving complex operational issues.Knowledge of risk assessment and the ability to make sound business decisions.Understanding of contract administration and/or RFP processes is a plus.Strong knowledge of leadership and management practices.Bilingual skills are a plus.The Ideal LeaderWe're looking for someone who believes that great operations start with great people.The ideal candidate is a servant leader who develops their team, builds trust, holds people accountable, and isn't afraid to roll up their sleeves. This leader will have the opportunity to oversee a local operation, own financial performance, strengthen customer relationships, develop talent, and make a meaningful impact within the community.Industry experience in transportation, logistics, fleet operations, field operations, or a related industry is highly valued.