General/Warehouse/Operations Manager

Kailua-Kona, HI

Highlights:

• Full Operational Ownership: Lead end-to-end gateway operations (aircraft handling, sortation, and linehaul) with direct impact on performance and customer success.
• Leadership & Growth Opportunity: Manage teams, drive compliance (TSA/DOT), and gain high-visibility experience within a growing multi-modal 3PL.
• Competitive Benefits & Stability: 401(k) with 4% match, strong health benefits, PTO, and a consistent 5-day leadership schedule.

Responsibilities:

• The Gateway Manager oversees the unloading and loading of planes, a package sortation process, and a trucking operation that delivers the pallets to US post office.
• The Gateway Manager supervises the entire Gateway operation to include: Ground Support Handling of cargo aircraft; piece level sortation of packages; and linehaul delivery of sorted packages.

What you will do:

• Oversee Operations: Manage plane loading/unloading, package sortation, and trucking operations while ensuring compliance with client and company metrics and standards.
• Regulatory Compliance: Ensure adherence to TSA, DOT, and all local, state, federal regulations, as well as internal company policies and customer security requirements.
• Customer Reporting: Prepare and issue customer-required reports on time and review the customer portal daily.
• Safety & Security: Monitor and report any safety, security, or theft incidents.
• Team Management: Supervise operations, ensure leadership provides breaks via group chat, and manage timesheets and task assignments for crew and administrators.
• Communication: Provide daily stats to leadership, manage communication and manifests, and maintain active review of Amazon trips, Contrails reports, and Chime chatrooms.
• Equipment & Supplies: Ensure all equipment is operational and supplies are available for warehouse staff.
• Shift Planning & Leadership: Communicate shift expectations to leadership, ensure proper staffing, prepare statements for debriefing, and monitor operations until close.
• Applicant Review: Assist with hiring by reviewing applications and correcting any timesheet errors in ADP.

What you will need:

• Bachelor’s degree in logistics, supply chain management, or related field (preferred).
• 5+ years of experience in logistics or sortation operations management.
• Knowledge of TSA, DOT, and regulatory compliance in transportation and logistics.
• Proficiency with warehouse management systems (WMS) and logistics platforms (e.g., Amazon Relay, FedEx, ADP).
• Excellent leadership skills with experience managing teams and improving productivity.
• Strong communication skills for interacting with staff, leadership, and customers.
• Advanced problem-solving abilities for resolving operational and staffing issues.
• Familiarity with safety regulations and experience in promoting a safe work environment.
• Strong organizational and time management skills for handling multiple tasks.
• Flexibility to adapt to changing workloads and work non-standard hours when necessary.