General Manager

About the Company 1-Tom-Plumber and Tidewater Restoration are professional, service-focused companies specializing in plumbing, drains, water damage mitigation, mold remediation, and construction services. We serve both commercial and residential customers across Florida, with a reputation built on reliability, excellence, and customer satisfaction.About the Role The General Manager is responsible for the day-to-day operational performance of both 1-Tom-Plumber and Tidewater Restoration. This role owns profitable execution, production team accountability, throughput, customer experience, operational discipline, and growth across all divisions. The GM reports to Ownership Group / Operations Leadership and is ultimately responsible for operational execution across the company.Direct Reports Restoration Team Leader, Reconstruction Team Leader, Lead Technician/Plumbing Team Leader, Project Managers, Field SupervisorsKey ResponsibilitiesOperational Leadership & AccountabilityLead day-to-day operations across plumbing, restoration, reconstruction, dispatch, and administrative coordinationHold department leaders accountable to KPIs, standards, and expectationsMaintain operational alignment between field and office teamsResolve escalated operational issues quicklyRevenue & Profitability ManagementOwn overall company operational performance, including revenue, gross margin, average ticket, technician productivity, and close ratesIdentify and address operational margin leakagePartner with Finance Leadership on profitability reportingTeam Leadership & DevelopmentDevelop leaders within each division and conduct regular leadership meetings and accountability reviewsCoach Team Leaders, Project Managers, Dispatch, and Administrative staffBuild a culture of urgency, accountability, professionalism, and teamworkCustomer ExperienceEnsure high-quality customer communication standards and resolve escalated customer concernsMaintain and reinforce review capture systems across all divisionsSystems & Process EnforcementEnsure SOPs are consistently followed and partner with Operations Leadership on process improvementMaintain operational discipline within ServiceTitan, Albi, Clean Claims, and PaycomScheduling & Throughput OversightOversee scheduling across all divisions to ensure technician utilization, job velocity, and booking efficiencyFleet, Equipment & Operational ReadinessEnsure trucks, equipment, and warehouses remain organized, maintained, and operationally readyReporting & KPI AccountabilityReview and report on revenue by division, gross margin, technician productivity, job cycle time, days to invoice, AR aging, callback rates, and scheduling efficiencyQualifications7+ years of leadership experience in plumbing, restoration, construction, or home service industriesProven experience managing operations with full P&L responsibility and financial accountabilityDemonstrated success leading multiple departments, including Production, Sales, Customer Service, and AdministrationStrong financial management skills, including budgeting, forecasting, KPI tracking, and performance reportingExceptional leadership, coaching, team development, and conflict resolution abilitiesExperience with field service management platforms such as ServiceTitan, Albi, or similar preferredHigh level of professionalism, integrity, accountability, and customer-focused decision-makingSelf-motivated, results-driven leader with a track record of improving operational performance and driving revenue growthCompensation & BenefitsCompensation:Base Salary: $95,000–$145,000, depending on experience (typical starting base around $115,000)Quarterly Performance Bonus: Annual target of up to $20,000, based on individual and company performanceTotal Compensation Potential: Up to $135,000–$165,000 for strong performersAnnual Merit Increases: Typically 3%–5%, based on performance and market benchmarkingBenefits: • Company-sponsored medical insurance (employee contribution approximately $10/week) • Dental and vision insurance • 401(k) with up to a 3% company match • 10 days of paid time off (PTO) • 8 paid holidays annually • Company vehicle or vehicle allowance (if applicable) • Company phone, laptop, and necessary technology provided • Paid training and professional development • Career advancement opportunities within a rapidly growing company • Team-oriented, family-focused culture with leadership that invests in your success