General Manager - Retail

About The Cotton Shed

The Cotton Shed Vintage Market is a 32,000 square foot, vendor-based retail market with approximately 200 vendors. Vendors rent booth space to sell curated vintage, handmade, and specialty items. We make shopping fun again!

Position Summary

Our General Manager is responsible for overseeing all daily store operations and leading a staff team of approximately 15 team members. This is a full-time position that reports directly to the Store Owners and serves as a key member of the leadership team with the Assistant Manager, Vendor Relations Manager, and Store Owners. 

Key Responsibilities

• Responsible for all daily operations and 90-95% of routine operational decisions.
• Supervise, schedule, train, coach, and evaluate the staff team, including conducting weekly one-on-one meetings with each team member and overseeing daily performance and task completion.
• Manage staffing, hiring recommendations, discipline, and accountability.
• Ensure all operational processes and procedures are consistently followed.
• Oversee daily opening and closing procedures and excellent customer service. 
• Maintain store cleanliness, organization safety, and merchandising standards.
• Coordinate maintenance needs and operational projects, including in-store events.
• Resolve routine customer and employee concerns promptly and professionally.
• Provide regular operational updates and reports to the owners.
• Collaborate effectively with the Assistant Manager and Vendor Relations Manager.

Qualifications

• Prior management experience and demonstrated leadership ability, preferably in a retail environment.
• Strong communication, organization, judgment, and problem-solving skills.
• Ability to make independent decisions and follow through on commitments.
• Professional, dependable, accountable, and customer-focused.
• Enthusiasm, energy, and a strong willingness to learn.
• Ability to work weekends, holidays, and special event days.
• Experience with basic digital tools including Google Workspace and ability to learn apps.

Compensation

$22 / hour and up based on experience.