WesCo Brew & Bowl is a high-energy, 44,000-square-foot entertainment destination where great food, craft drinks, and nonstop fun come together under one roof. Located in West Columbia’s Cayce Crossing, this dynamic venue features a full-service restaurant, two lively bars, and an incredible mix of attractions—including augmented reality bowling, interactive darts, a VR arena, arcade, billiards lounge, and an outdoor patio with fire pits and lawn games. With space for everything from casual nights out to large-scale events and game-day watch parties across 50+ TVs, WesCo delivers an experience that’s as exciting for guests as it is for team members. If you’re looking to be part of a fast-paced, guest-focused environment where no two days are the same, this is the place to bring your energy and grow.

Job Description: The General Manager is the heartbeat of the entire operation, keeping the energy high and the team moving forward. You’ll lead the charge on everything from day-to-day operations to long-term growth, while building and inspiring a high-performing team of nearly 50 people. If you thrive in a fast-paced environment, love motivating others to bring their best, and want to make a big impact while having a blast, this is the role for you.

This position is responsible for, but not limited to, the following:

• Improving the sales, profitability, and performance of the business year over year
• Compliance with all operating and quality standards.
• Ensures guest relations and recovery program.
• Compliance with all operating and cost control tools.
• Creates/approves all weekly sales projections and team member schedules.
• Maintaining the team member development cycle: Hiring of quality staff, ensuring effective training, testing, and certification of team members with timely and thorough team member performance appraisals.
• Ensuring a harassment-free work environment; providing a safe and confidential reporting process.
• Overseeing an effective and legal progressive discipline program.
• Ensuring that team member benefits are properly administered.
• Spearheading annual budgeting of capital expenditures and business planning process.
• Maintaining the physical and equipment in a like-new condition.
• Maintaining effective communication with the Director of Sales and Marketing (DOSM) to ensure successful events/promotions.
• Operating of the facility and addressing safety/security concerns as necessary.
• Serve Safe Food Program compliance.
• Posting of Material Safety Data Sheets (MSDS).
• Administer and ensure compliance with Alcohol Awareness Program.

Job Activities:

• Oversees daily operations of the venue
• Development of management staff through delegation, training, and follow-up.
• Facilitates management meetings and ensures transitional meetings are completed and ensures labor goals for each shift.
• Proactively manages all activities that affect the revenue, COGS, and guest experience
• Ensures the Daily Nonnegotiable tasks are being completed consistently and correctly.
• Manages all line items above EBITDAR on the P&L and ensures compliance with all cost control systems.
• Oversees team member recruitment, hiring, development, training, accountability, and progressive discipline and discharge.
• Ensures problem resolution and implementation of corrective actions.
• Leads guest recovery program.
• Assists on the floor when and where necessary to ensure a positive Guest experience.
• Interacts with Guests and ensures Guest exceptional service standards are met.
• Maintains a harassment-free work environment.

Skills/Experience:

• Minimum of 3 years proven experience in Restaurant/Entertainment Management as a General Manager or Director-Level
• Bowling management experience preferred
• Experience in a high-volume setting
• Results driven individual with a demonstrated record of prior success
• Excellent interpersonal skills with guests and team members
• Strong leadership qualities
• Excellent communication skills
• Highly organized and strong work ethic

Additional Requirements:

• Must be available to work all shifts including nights, weekends, and holidays
• Must be able and willing to stand or walk for up to 10-hour shifts
• Must be able to speak, read and comprehend English
• Lift/carry up to 50 lbs.
• Reliable transportation
• Successful completion of background check

Perks of the Job:

Health benefits (Medical)

Paid Vacation

Complimentary shift meals

Free bowling and games!

Reporting Relationship:

**Background Check Required

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year