Lead. Motivate. Deliver Excellence.

Join one of the largest Five Guys franchise groups in the U.S. and play a key role in creating exceptional guest experiences, developing high-performing teams, and ensuring profitable store operations.

About Hyde Park Ventures

Hyde Park Ventures is a vertically integrated management company with a 10-year history of delivering value-added returns across multiple asset classes and geographies. We acquire, develop, and operate multi-unit restaurant franchises and triple-net real estate assets.

Our operating portfolio includes:

• Hyde Park Burgers – one of the largest Five Guys franchisees in the U.S.
• Hyde Park Real Estate Capital – Austin, TX
• SMITH Mechanical Services – providing commercial HVAC and refrigeration support across the group.

About the Role

The General Manager plays a critical leadership role in ensuring profitable store operations while embodying Hyde Park Ventures’ mission, vision, and values. This full-time, on-site position leads, trains, and motivates the store team to deliver exceptional guest experiences and uphold operational excellence.

The General Manager reports to the District Manager and supervises Hourly Shift Supervisors and Team Members.

Key Responsibilities

Leadership

• Foster a positive store culture and inspire the team to deliver consistently exceptional guest experiences
• Ensure accountability for quality, service, and cleanliness standards
• Promote open, respectful communication and set clear expectations
• Develop the management team to achieve operational excellence
• Conduct effective team meetings to drive continuous improvement
• Build strong relationships with peers and senior leadership
• Pursue ongoing personal development and self-improvement

People Development

• Recruit, hire, train, and retain top talent
• Maintain optimal staffing levels
• Provide ongoing training, performance reviews, check-ins, and daily coaching
• Address performance concerns promptly and appropriately

Achieving Results

• Execute the store’s business plan to drive results and continuous improvement
• Focus on key performance metrics: Quality, Accuracy, Hospitality, Cleanliness, Speed, Value, and People
• Achieve top results in Secret Shops, Steritech evaluations, and Contact Reports
• Adhere to all company systems, processes, and operational standards

Requirements

• High school diploma or GED required, or equivalent experience within Hyde Park Ventures or Five Guys
• Minimum two years of management experience or equivalent General Manager experience
• Energetic, enthusiastic, hands-on leadership style
• Strong analytical, problem-solving, and time management skills
• Excellent verbal and written communication skills
• Collaborative and team-oriented approach
• Ability to thrive in a fast-paced, deadline-driven environment
• Flexible availability, including nights, weekends, and holidays

Proffered Qualities

• Coaching and mentorship capability
• Strong decision-making skills
• Adaptability and resilience under pressure
• Conflict resolution ability
• High accountability and ownership

Skills

Leadership, Restaurant Operations, Team Development, Coaching, Training, Problem Solving, Time Management, Customer Service, Staff Scheduling, Communication Skills, Performance Management, Hospitality, Operational Excellence.

Equal Opportunity

Hyde Park Ventures is an equal opportunity employer and welcomes applicants from diverse backgrounds.