We need only immediate joiners.
Years of experience needed 6 to 8 years

Technical Skills:

- A top ten global financial investment firm.
Design, implement, and help maintain Genesys Cloud CX solution, focusing on integration and deployment in a cloud environment.
Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) Required.
Experience working with, building and reviewing interactive flows using Genesys "Designer" Required.
Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!
Experience with Genesys WFM/WFO to optimize contact center operations - is a plus.
Accustomed to collaborating with cross-functional teams, including IT, Operations Call Centers, management, and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.
Experience with Conversational & Generative AI is not required but considered a plus.
Must have excellent communication and documentation, skills.
Adept at using visual diagram tools (i.e. Visio, LucidChart, etc.)

Experience working with financial / banking / investment firms is a plus.

Skills

PRIMARY COMPETENCY : Genesys PRIMARY SKILL : Genesys Developer PRIMARY SKILL PERCENTAGE : 80 SECONDARY COMPETENCY : Testing SECONDARY SKILL : IVR Testing SECONDARY SKILL PERCENTAGE : 20