Genesys Cloud Engineer

This position will serve a large healthcare client as an in-house Genesys Cloud CX Subject Matter Expert, supporting a critical contact center migration initiative. The role is responsible for designing, configuring, optimizing, and supporting the Genesys Cloud platform, including ACD routing, IVR/Architect flows, queue management, skills-based routing, workforce management, quality management, APIs, integrations, and platform administration. This individual will also support telecommunications infrastructure by troubleshooting voice and data systems, providing technical consultation, and helping establish technology standards and best practices. The ideal candidate brings extensive hands-on Genesys Cloud CX experience, experience integrating with Epic EMR, and a strong background supporting enterprise telecommunications environments, preferably within healthcare. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & Experience - 3+ years of telecommunications experience. - High School Diploma or GED. - Expert-Level Genesys Cloud CX Experience. - Hands-on experience configuring ACD routing, IVR/Architect flows, Queues, skills-based routing, and platform administration. Nice to Have Skills & Experience - Experience integrating Genesys Cloud with Epic EMR. - BA/BS degree. - Relevant IT certifications. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.