Perform end-to-end testing of Genesys IVR applications including inbound, outbound, and self-service call flows

Design, execute, and maintain automated IVR test scripts using Cyara

Validate IVR functionality such as DTMF, speech recognition (ASR), text-to-speech (TTS), call routing, prompts, and error handling

Conduct functional, regression, integration, and UAT testing for IVR applications

Analyze call flow designs, business requirements, and technical specifications to create test scenarios

Execute test calls and monitor call traces/logs to identify defects

Validate integration points with backend systems (CRM, billing, databases, web services, APIs)

Perform production validation and post-deployment testing

Log, track, and manage defects using tools like JIRA, ALM, or Azure DevOps

Collaborate with IVR developers, business analysts, and operations teams

Support release cycles, hotfix validation, and smoke testing

Strong experience testing Genesys IVR platforms (Genesys Cloud, GVP, PureConnect, Engage, or similar)

Hands-on experience with Cyara (Velocity, Cruncher, Pulse, or Botium Voice)

Good understanding of IVR call flows, VXML, SIP, CTI, and telephony concepts

Experience with DTMF and speech-based IVR testing

Knowledge of ASR/TTS engines and voice quality validation

Familiarity with Web Services (SOAP/REST), APIs, and backend integrations

Strong understanding of SDLC, STLC, and Agile/Scrum methodologies

Experience in defect management and test reporting