KorTerra is a leading provider of cloud-based damage prevention software solutions dedicated to protecting critical underground infrastructure and ensuring field team safety. For over 30 years, we have partnered with organizations in industries such as gas, electric, telecom, pipeline, and government to streamline 811 ticket management, optimize damage reporting, ensure regulatory compliance, and reduce risks. Our secure platform, accessible via desktop and mobile, empowers professionals to improve efficiency, maintain connectivity, and make smarter decisions in the field. KorTerra is a leading provider of cloud-based damage prevention software solutions dedicated to protecting critical underground infrastructure and ensuring field team safety. For over 30 years, we have partnered with organizations in industries such as gas, electric, telecom, pipeline, and government to streamline 811 ticket management, optimize damage reporting, ensure regulatory compliance, and reduce risks. Our secure platform, accessible via desktop and mobile, empowers professionals to improve efficiency, maintain connectivity, and make smarter decisions in the field. Description We're seeking a detail-oriented, customer-focused GIS Specialist to help configure and maintain the map services that power the KorTerra platform. This role includes both customer-facing GIS configuration and hands-on administration of our backend map infrastructure. You will play a critical role in ensuring our customers can visualize their facility maps accurately, whether by integrating with their existing map servers or hosting their map data on our internal map infrastructure. You'll work closely with customers to process map files, configure map layers, troubleshoot GIS issues, and ensure high-quality spatial data experiences across our applications. This is an excellent opportunity for someone with hands-on GIS experience who enjoys solving problems, working with customers, and supporting enterprise SaaS products. What You'll Get to Do Work directly with customers during onboarding and ongoing support to gather map requirements, understand their GIS environments, and guide them through data preparation. Administer and maintain KorTerra's internal GIS/map hosting infrastructure, including managing services, monitoring performance, and supporting system reliability. Support GIS system administration tasks such as troubleshooting server issues, managing environments, coordinating upgrades, and maintaining backend documentation. Configure and maintain customer map layers in the KorTerra platform, including connecting to customer-hosted map services (e.g., ArcGIS Server, WMS/WMTS endpoints). Process, validate, and import customer map files (e.g., shapefiles, geodatabases, feature classes) into KorTerra's internal map hosting environment. Ensure map layers load efficiently, perform reliably, and meet customer expectations. Troubleshoot mapping issues related to coordinate systems, file formats, map service configuration, and data quality. Collaborate with Implementation, Customer Experience, and Product teams to ensure successful map deployment. Maintain internal documentation related to GIS configurations, standards, and best practices. Assist in developing and refining processes to scale GIS support across our growing customer base. Partner with Product to help shape future GIS capabilities within the KorTerra platform. Other duties as assigned. What You Bring Ability to comply with our two in-office days per week policy Bachelor's degree in GIS, Geography, Geospatial Science, or related field or equivalent work experience 1-3 years of experience in GIS Experience using GIS software management solutions like ESRI and QGIS Strong understanding of common GIS data formats (shapefiles, feature services, WMS, etc.) Comfortability with handling backend responsibilities, including troubleshooting map services issues, managing configurations, and supporting reliability of a GIS platform Excellent problem-solving skills and ability to communicate complex technical concepts clearly to non-GIS users Strong attention to detail and commitment to high-accuracy work Strong verbal, writing, and organizational skills Excellent customer service attitude Self-motivated with ability to work independently #J-18808-Ljbffr